What are the responsibilities and job description for the Business Analyst 3 position at State of Pennsylvania?
Salary : $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type : Civil Service Permanent Full-Time
Job Number : CS-2025-17064-01053
Department : Executive Offices
Division : EX OA HHS ITDC Bus Mgmt Div
Opening Date : 01 / 30 / 2025
Closing Date : 2 / 12 / 2025 11 : 59 PM Eastern
Job Code : 01053
Position Number : 50367214
Union : Non Union
Bargaining Unit : A3
Pay Group : ST08
Bureau / Division Code : 00812510
Bureau / Division : EX OA HHS ITDC Business Management Division
Worksite Address : 2525 N. 7th Street
Worksite Address : 3rd Floor, HUB
City : Harrisburg, Pennsylvania
Zip Code : 17110
Contact Name : Bryanne Hickerson
Contact Phone : 717.705.8323
Contact Email : bhickerson@pa.gov
THE POSITION
Are you an analytical, ambitious, and detail-oriented professional interested in an exciting career opportunity? The Business Management Division of the Human Services (HHS) Information Technology (IT) Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). In this role, you will have the opportunity to oversee work in meeting business needs through the identification and development of improved IT systems. Grow your career with us, apply today!
DESCRIPTION OF WORK
The Senior Business Analyst (BA) is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies and operations of a Program Office, Bureau and / or organization, and to recommend solutions that enable the Program Office, Bureau and / or organization to achieve its goals.
The focus of this position is to work closely with the business units to gain an in-depth understanding of the customer's business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding and documenting capabilities needed to address business challenges.
The Senior BA is responsible for reviewing assigned business processes from end-to-end (E2E) to identify and address operational, financial, and technological risks identifying opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting Project Managers (PMs) on larger more complex projects related to operational business functions that affect team members. Individuals with certification through the Business Analysis Body of Knowledge (BABOK) will be better positioned for this role.
Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information :
- Full-time employment, 37.5 hours per week.
- Work Hours will range from 7 : 30am - 5 : 00pm (candidate may decide schedule). Lunch period will be based on selected work schedule (30 minute or 1 hour lunch), Monday - Friday.
- Telework : You may have the opportunity to work from home (telework) full-time. You must come into the office one day a month at a minimum. You will be expected to work from home (telework) for the reminder of your work schedule but this could change and you may be required to come into the office more frequently. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Although this is a telework position, you will be required to come to the Harrisburg office to pick up your equipment. Other reasons for coming into the office include : changes to the current telework that would require staff to come into the office, to attend training, mandatory meetings or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense.
- Parking is located at the building and is free.
- Salary : Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $66,250.00.
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Other Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
your score may be lower than deserved.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
Do you have at least one or more years of experience as a Business Analyst 2 while employed by the Commonwealth of Pennsylvania?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
Do you have two or more years of business process analysis experience?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.)
Have you completed graduate education in business or information technology?
If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
WORK BEHAVIOR 1 - BUSINESS PROCESSES AND WORKFLOW
Document and analyze existing business rules and processes in order to gain an understanding of business needs and workflow; and develop and implement improved business processes utilizing input from business users to execute agency program policy.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N / A in the box below.
WORK BEHAVIOR 2 - SYSTEM TESTING AND PROCESSING
Develop user acceptance test plans and test scripts and conduct or coordinate system testing with users to ensure the product meets agency needs. Ensure all functions, such as payment methods, can be processed within the systems and all information and reports are accurate.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N / A in the box below.
WORK BEHAVIOR 3 - BUSINESS PROCESS COMMUNICATION
Work with the partners / agencies to understand business processes, identify processes that can be improved, and develop briefing papers or design documents describing the process and potential improvements including the impact of proposed solutions.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N / A in the box below.
WORK BEHAVIOR 4 - PROJECT COMMUNICATION
Review existing, pending, and developing IT projects to communicate the status with the Application Development Manager, Project Manager or senior level official, and other direct reports on a regularly scheduled basis.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N / A in the box below.
WORK BEHAVIOR 5 - BUSINESS REQUIREMENTS GATHERING SESSIONS
Conduct business requirements gathering sessions to elicit needs information from business and technical resources for use in complex system development and system enhancement projects.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N / A in the box below.
Required Question
Salary : $66,250 - $100,636
