What are the responsibilities and job description for the Customer Care Representative (Clerical Assistant 3) position at State of Pennsylvania?
Salary : $42,437.00 - $63,343.00 Annually
Location : Dauphin County, PA
Job Type : Non-Civil Service Permanent Full-time
Job Number : N-2025-16976
Department : Department of Transportation
Division : TR Spt Srvs
Opening Date : 01 / 27 / 2025
Closing Date : 2 / 5 / 2025 11 : 59 PM Eastern
Job Code : 00103
Position Number : Multiple positions may be filled from this posting
Union : AFSCME
Bargaining Unit : A1
Pay Group : ST04
Bureau / Division Code : 00087300
Bureau / Division : Bureau of Support Services
Worksite Address : 1101 South Front Street
City : Harrisburg, Pennsylvania
Zip Code : 17104
Contact Email : RA-PDDOTCENTRALJOBS@pa.gov
THE POSITION
If you thrive in social settings and have experience in helping customers, this could be a great fit for you! The Customer Care Center at PennDOT's Driver and Vehicle Services (DVS) is on the lookout for a Customer Care Representative. In your role, you will be responsible for providing responses to a wide range of inquiries regarding the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other areas of PennDOT. This role is ideal for someone who thrives in a dynamic environment and enjoys helping others navigate their inquiries. Join us and make a difference in customer care!
DESCRIPTION OF WORK
In this role, you will analyze and clarify complex information across various tasks using provided resources and available systems. Your responsibilities will require you to make independent judgments and decisions regarding the appropriate processing of information, ensuring confidentiality and adherence to established policies, procedures, and regulations. It is crucial to exercise discretion and judgment when providing information to avoid any potential misunderstandings or misuse. Additionally, your main objective will be to prioritize customer satisfaction by actively listening to their needs and asking relevant questions to address them effectively.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information :
- Full-time employment, 80 hours bi-weekly
- Work hours are 8 : 00 AM to 5 : 00 PM, Monday - Friday, with 60-minute lunch
- This position may be required to work during office closures.
- Salary : In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Additional Requirements :
Preferred Qualifications (not required) :
Legal Requirements :
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many years of full-time moderately complex clerical experience do you possess?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many semester credits of college coursework have you completed? If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Additional Requirement : Are you willing and able to travel to Harrisburg for a minimum of 5 weeks for training and orientation? (Travel expenses will be paid.)
Preferred Qualification : Do you have experiencing using a PC or laptop?
Preferred Qualification : Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook?
If yes, please identify which applications you are claiming experience in utilizing.
Preferred Qualification : Are you able to effectively communicate orally and in writing?
Preferred Qualification : Do you have prior call center experience?
If yes, please describe the call center experience you are claiming.
Preferred Qualification : Do you have prior customer service experience?
If yes, please describe the customer service experience you are claiming.
Preferred Qualification : Are you bilingual?
If yes, please list the languages in which you are fluent.
Required Question
Salary : $42,437 - $63,343
