What are the responsibilities and job description for the TAXPAYER SERVICE INFORMATION TRAINEE position at State of Pennsylvania?
THE POSITION
Are you looking for an exciting career opportunity that not only enhances your skillset but also allows you to make a meaningful impact in your community? If you are passionate about helping others and have an interest in tax services, we have the perfect opportunity for you! The Department of Revenue is seeking Taxpayer Service Information Trainees to participate in a 6-month formal, informal, and on-the-job training program to develop the knowledge, skills, and experience necessary to assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures. If you are ready to embark upon a challenging, yet rewarding new path with the Commonwealth, we want to meet you!
DESCRIPTION OF WORK
As a Taxpayer Services and Information Trainee, you will learn and acquire the skills necessary to provide vital assistance by phone and email to taxpayers or their representatives with inquiries concerning Personal Income Tax, Sales Tax, Employer Withholding Tax, Corporation Tax, Miscellaneous Taxes, and the Property Tax / Rent Rebate Program. This position requires precision and accuracy to perform intermediate arithmetic calculations. Excellent communication skills are essential in order to provide clear, detailed, and concise information to taxpayers regarding specific cases and scenarios. The ability to proficiently navigate the telephone, computer systems, and general office equipment is essential. We are looking for candidates who possess a strong work ethic and consistent organizational skills, as well as the ability to develop and maintain effective working relationships.
Work Schedule and Additional Information :
- Full-time employment
- Work hours are 9 : 00 AM to 5 : 00 PM, Monday - Friday, with a 30-minute lunch.
- Office reporting location will either be at 393 Walnut Street, Harrisburg, PA OR 1825 Stanley Drive, Harrisburg, PA, dependent upon the location of the selected candidate(s).
- Telework : You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary : Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $39,785.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Additional Requirements :
Legal Requirements :
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
Do you possess one or more years of full-time direct public contact work?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many years of full-time experience in the delivery of technical services and assistance to taxpayers or customers that involved the application of tax laws, rules, regulations, and procedures do you possess?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How much college coursework have you completed? If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit https : / / www.employment.pa.gov / Additional Info / Pages / default.aspx#q3 and click on Other Information.You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
If you currently do not have a conferred associate's degree or higher, are you within 3 months of possessing one? If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit https : / / www.employment.pa.gov / Additional Info / Pages / default.aspx#q3 and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
If yes, what date do you expect to receive your degree? If this does not apply, enter N / A in the text box below.
Required Question
Employer Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website http : / / www.employment.pa.gov
Salary : $39,785
