What are the responsibilities and job description for the ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT position at State of Rhode Island?
JOB
GENERAL STATEMENT OF DUTIES: To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs; to assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic program, process, eligibility requirements and status to customers and advocates; to process applications from receipt to benefit issuance or denial in at least one program; and to do related work as required.SUPERVISION RECEIVED: Works under the general supervision of a superior from whom assignments are received; work is reviewed in process and upon completion for conformance to established standards, rules and general policies.SUPERVISION EXERCISED: None.
EXAMPLE OF DUTIES
To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs. To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure complete and accurate information is obtained.To communicate basic program, process, eligibility requirements and status to customers and advocates.To process applications from receipt to benefit issuance or denial in at least one program.To complete required forms, secure accompanying documentation, and perform scanning, indexing, registration, data collection using a task-management system.To refer applicants/recipients who express a need for case management-oriented functions to social service personnel.To provide information about laws, rules, regulations and policies/procedures to applicants/recipients and other interested parties to ensure an understanding of available program benefits.To prepare reoccurring and special reports, including basic statistical breakdowns.To compose and send routine correspondence and requests for information to applicants/recipients.To utilize a computer and related equipment in the use and operation of an automated system for case processing.To follow and adhere to standard unit procedures and protocols in the performance of assigned duties.To review and monitor assigned cases by contacting clients, other agencies and employers, and to review relevant records to ensure continuing eligibility for benefits.To provide welcoming and courteous service to customers seeking assistance in person, remotely or by scheduled appointment. To represent and explain departmental policy and actions at an agency fair hearing.To report suspected cases of abuse or neglect to appropriate authorities.As directed by a superior, to conduct phone interviews and gather information related to eligibility for human service programs including but not limited to SNAP (the Supplemental Nutrition Assistant Program).To work as part of non-lobby team for training and onboarding purposes.As assigned, to perform lobby-based assignments, and to meet with and provide guidance to clients/customers.To do related work as required.
SUPPLEMENTAL INFORMATION
HOW TO APPLYThe full state job description can be obtained at: ELIGIBILITY TECHNICIAN IApplications MUST be submitted online via the APPLYRI application system. Mailed or hard copy applications will NOT be accepted. Additional information regarding the civil service examination process can be found at: CIVIL SERVICE EXAMINATION INFORMATION AND RESOURCES.
GENERAL STATEMENT OF DUTIES: To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs; to assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic program, process, eligibility requirements and status to customers and advocates; to process applications from receipt to benefit issuance or denial in at least one program; and to do related work as required.SUPERVISION RECEIVED: Works under the general supervision of a superior from whom assignments are received; work is reviewed in process and upon completion for conformance to established standards, rules and general policies.SUPERVISION EXERCISED: None.
EXAMPLE OF DUTIES
To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs. To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure complete and accurate information is obtained.To communicate basic program, process, eligibility requirements and status to customers and advocates.To process applications from receipt to benefit issuance or denial in at least one program.To complete required forms, secure accompanying documentation, and perform scanning, indexing, registration, data collection using a task-management system.To refer applicants/recipients who express a need for case management-oriented functions to social service personnel.To provide information about laws, rules, regulations and policies/procedures to applicants/recipients and other interested parties to ensure an understanding of available program benefits.To prepare reoccurring and special reports, including basic statistical breakdowns.To compose and send routine correspondence and requests for information to applicants/recipients.To utilize a computer and related equipment in the use and operation of an automated system for case processing.To follow and adhere to standard unit procedures and protocols in the performance of assigned duties.To review and monitor assigned cases by contacting clients, other agencies and employers, and to review relevant records to ensure continuing eligibility for benefits.To provide welcoming and courteous service to customers seeking assistance in person, remotely or by scheduled appointment. To represent and explain departmental policy and actions at an agency fair hearing.To report suspected cases of abuse or neglect to appropriate authorities.As directed by a superior, to conduct phone interviews and gather information related to eligibility for human service programs including but not limited to SNAP (the Supplemental Nutrition Assistant Program).To work as part of non-lobby team for training and onboarding purposes.As assigned, to perform lobby-based assignments, and to meet with and provide guidance to clients/customers.To do related work as required.
SUPPLEMENTAL INFORMATION
HOW TO APPLYThe full state job description can be obtained at: ELIGIBILITY TECHNICIAN IApplications MUST be submitted online via the APPLYRI application system. Mailed or hard copy applications will NOT be accepted. Additional information regarding the civil service examination process can be found at: CIVIL SERVICE EXAMINATION INFORMATION AND RESOURCES.
