Licensing Associate

Responsibilities :

• To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies.
• To be responsible for reviewing and processing applications for licensure in health-related professions and occupations.
• To create and maintain investigatory case files, documents and related confidential and case-sensitive duties in an assigned area of responsibility.
• To be responsible for the maintenance of licensure and other related records in both manual and computerized file systems.
• To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment.
• To interact with the public on an ongoing basis.
• To be responsible on a regular basis for the preparation of licenses and other sensitive documents requiring auditing control.
• To receive and process applicable fees and documents pertaining to licensure transactions.
• To effectively and efficiently respond to mail, telephone and personal inquiries from consumers, governmental agencies and interested parties requesting information concerning entities regulated by the department, and to provide courteous and efficient customer service over the phone, by email and in person.
• To explain applicable regulatory laws and agency regulations to applicants, licensees, consumers and other interested parties.
• To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc.
• To review and verify documentation, including for interstate certification under reciprocal licensing agreements.
• To participate in the preparation of rules and regulations, applications and other forms by the transcription of notes and draft documents provided by superiors and to do related work as required.

Requirements :