Customer Service Representative (Program Assistant)-Public Health Vital Records

Salary : $36,500.00 - $39,000.00 Annually

Location : Georgetown County, SC

Job Type : FTE - Full-Time

Job Number : 61008367

Agency : SCDPH-PH Region-Pee Dee

Opening Date : 02 / 10 / 2025

Closing Date : 2 / 20 / 2025 11 : 59 PM Eastern

Class Code : : AH30

Position Number : : 61008367

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Band : Band 4

Hiring Range - Min. : $36,500.00

Hiring Range - Max. : $39,000.00

Opening Date : 12 / 27 / 2024

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Careers at DPH : Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Headquarters : Georgetown Health Department - Under Supervision of the Conway office Supervisor :

Assist customers in the completion of applications for certified copies of vital events.

• Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found;

Enters data from application into electronic vital records system.

Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.

Minimum and Additional Requirements

State Minimum Requirements : A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Agency Additional Requirements : Three (3) years of face to face customer service. Two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 wpm (testing test required).

All PH employees are required to participate in disaster preparedness during hazardous weather or declaration of an emergency. This involves being subject to duty and or call on a 24-hour basis.

You must possess a valid driver's license and have access to a reliable transportation.

This position may require working early (before 8 : 30 am), evening (after 5 : 00 pm) and / or Saturday's.

Ability to lift 30 pounds and stand for long periods of time, if required.

IMMUNIZATION REQUIREMENTS : All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

EDUCATION REQUIREMENTS : Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

Preferred Qualifications

Bilingual in Spanish, Associate's or bachelor's degree, and / or Six (6) years of responsible clerical experience.

Additional Comments

EEO :

SC DPH is an equal employment opportunity / affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Applicants needing an accommodation for medical reasons or a sincerely held religious belief may submit a request for an accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

DRIVING RECORD :

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

WORK / LIFE BALANCE :

If you are looking for work / life balance, this is the place to be. Easy pace, terrific area to raise a family, low cost of living, beautiful area - close to the beaches and the mountains. Low median cost of living, low taxes, and excellent school systems.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that include :

Health, Dental, Vision, Long-Term Disability, and Life Insurance for Employee, Spouse & Children

15 Days Annual (Vacation) Leave per year

15 Days Sick Leave per year

13 Paid Holidays per year

Paid Parental Leave (PPL) Six Weeks for mother per year / Two Weeks for partner per year

State Retirement Plan and Deferred Compensation Program

REMOTE WORK : The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Do you have a valid driver's license and reliable transportation, in the event a state automobile is not available?

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. I have read and acknowledge the above statement.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a ten (10) year driving record. I have read and acknowledge the above statement.

How did you hear about this position?

DPH employees are required to participate in disaster preparedness during hazardous weather or declaration of an emergency. This involves being subject to duty and or call on a 24-hour basis. Will you be able to meet this requirement?

Are you able to work early (before 8 : 30 am), evenings (after 5 : 00 pm), and / or Saturday clinics?

Are you able to meet the requirement to stand for long periods of time, if required?

Are you able to meet the requirement to lift 30 pounds, if required?

All new employees who are healthcare providers will be required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, Hepatitis B prior to beginning employment. Are you willing to receive these vaccines or provide documentation of immunity?

Can you type at a correct rate of 40 wpm?

Do you have a high school diploma?

Do you have an associate or bachelor's degree?

Are you Bilingual in Spanish and English?

What is your experience working with confidential information / records?

DPH prohibits discrimination in the delivery of agency services. DPH does not discriminate on the basis of age (40 or older), disability, veteran status, race, color, sex, pregnancy, religion, national origin, gender, gender identity, sexual orientation or genetic information. This position is responsible for processing and handling vital records for sex / gender changes and same-sex marriages. Do you understand this is a requirement of the position?

Required Question

Salary : $36,500 - $39,000