Family Support Navigator

Salary : $46,655.00 - $58,000.00 Annually

Location : Richland County, SC

Job Type : FTE - Full-Time

Job Number : 172197

Agency : Department of Social Services

Division : State Director

Opening Date : 01 / 03 / 2025

Closing Date : Continuous

Class Code : : AH40

Position Number : : 61012594

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Band : Band 6

Hiring Range - Min. : $46,655.00

Hiring Range - Max. : $58,000.00

Opening Date : 12 / 31 / 2024

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties :

• The Family Support Navigator (FSN) serves as a liaison with the community for prevention efforts. The FSN is responsible for providing navigation services to families brought to the attention of DSS in a compassionate and creative manner. The FSN is responsible for maintaining, growing, and strengthening the network of service providers available for referrals through relationship building. The FSN is responsible for careful documentation of referral services provided, and may be called upon to participate in project meetings to support program improvement and service delivery. Serves as a regional FSN for all assigned prevention activities.
• Reaches out to potential clients via phone, text, and email to offer connections to community resources. Speak with clients in a warm, strength-based manner to promote engagement. Complete needs assessments and referrals for clients to services or community resource hubs. Follows up with clients on services and resources connected to.
• Identifies the community organizations and programs best able to help clients, completing research to ensure referrals are available, accessible, and culturally appropriate. Build relationships with those organizations and maintain records of available community resources, key contacts, and how to best help clients access these services. Physically travel to community organizations to tour the facility, educate staff on PSL resource, and establish rapport.
• Documents outreach, needs, referrals, and what resources clients accessed in designated software. Record when resources to directly address needs are not available in the community and elevate this to management.
• Completes training in motivational interviewing, local service offerings, and other topics to support program impact.
• Facilitates implementation meetings, training, and community engagement sessions on alternative / response resource strategies for families in need.
• Facilitates meetings and trainings on other topics as assigned.
• Oversees the authorization and tracking of community pathway eligibility for assigned region(s).
• Ability to establish and maintain harmonious relationships with peers and other internal / external stakeholders.
• Other duties as assigned.

Minimum and Additional Requirements

A Bachelor's Degree and two (2) years of experience with service navigation, community health work, community engagement, or other relevant experience.

Must have valid Driver's license. Travel is required throughout the state and regional offices.

Preferred Qualifications

Community Health Worker certification is preferred.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have a valid driver's license, with access to a personal vehicle, and be able and willing to drive and transport children and adults. Must be able to lift children and to interact with adults and children in a positive and supportive demeanor. Must have the ability to cope with stressful work and life-threatening situations.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes :

DIVISION : State Director / Richland County

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Have you ever been terminated or forced to resign from any job? If yes, please explain.

I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available DSS positions, I will be required to provide a certified official transcript, if selected for the position.

I understand that it is my responsibility to provide a certified official college transcript within two (2) weeks of employment in the event I am offered a position with the Department of Social Services.

If you selected "Yes" that you are a veteran, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

Have you ever been employed by the State of South Carolina? If yes, please provide the state agency / agencies.

How did you hear about this job opportunity?

If you selected "Other" or "DSS Employee" in the previous question, please list the source below.

Which of the following best describes your highest level of completed education?

How many years of experience do you have with service navigation, community health work, community engagement, or other relevant experience?

Do you have a valid Driver's License?

Required Question

Salary : $46,655 - $58,000