On-site Customer Service Representative

Salary : $32,686.00 - $60,471.00 Annually

Location : Richland County, SC

Job Type : FTE - Full-Time

Job Number : 173067

Agency : SCDPH-CO / COS

Opening Date : 01 / 30 / 2025

Closing Date : 2 / 14 / 2025 11 : 59 PM Eastern

Class Code : : AH30

Position Number : : 61005951, 61005970, 61006018

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Band : Band 4

Hiring Range - Min. : $36,500.00

Hiring Range - Max. : $39,000.00

Opening Date : 01 / 30 / 2025

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Careers at DPH : Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

1. Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found.

2. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.

3. Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiates the establishment of delayed certificates.

4. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.

5. Other duties as assigned.

Minimum and Additional Requirements

State Minimum Requirements : A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements : High school diploma with 3 years of face to face customer service experience, two years of cashiering, banking or accounting experience. Ability to type at a corrected rate of 40 wpm. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

Bilingual in Spanish and English. Bachelor's or Associate's degree from an accredited college or university, 6 years responsible clerical work. Previous experience handling confidential records.

Additional Comments

DRIVING RECORD : If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

SC DPH is an equal employment opportunity / affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10 year driving record. I have read and acknowledge the above statement.

How did you hear about this position?

• State NeoGov website (jobs.sc.gov)
• LinkedIn, Twitter, Facebook
• Employee Referral / Agency Recruiter
• College Job Board
• Job Fair
• External Job Board (SC Works, Indeed, Association)
• Other

Do you have a high school diploma?

Do you have an associate's or bachelor's degree?

Do you have at least 3 years of face to face customer service experience?

Do you have at least 2 years of cashiering, banking, or accounting experience?

Can you type at a corrected rate of at least 40 wpm?

Are you bilingual in Spanish and English?

Describe your previous work experience with confidential records

DPH prohibits discrimination in the delivery of agency services. DPH does not discriminate on the basis of age (40 or older), disability, veteran status, race, color, sex, pregnancy, religion, national origin, gender, gender identity, sexual orientation or genetic information. This position is responsible for processing and handling vital records for sex / gender changes and same-sex marriages. Do you understand this is a requirement of the position?

Required Question

Salary : $32,686 - $60,471