What are the responsibilities and job description for the OSWW Program Administration Support (Program Coordinator I) position at State of South Carolina?
JOB
Careers at SCDES: Where Passion Meets Preservation Do you love South Carolina and protecting the environment? Come join our team at SCDES, put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team! Science | Service | SustainabilityJob Purpose: This position will provide Onsite Wastewater (OSWW) program specific customer support for an assigned area within the Bureau of Regional and Laboratory Services Division of Compliance and Customer Support. Job Duties: Serve as the Onsite Wastewater (OSWW) coordinator and customer service representative. Provide front line customer support and technical assistance to customers of the OSWW program. Maintain working knowledge of the application processing time frames status for assigned areas. Assist internal and external customers with ePermitting data entry, to include entry of paper OSWW applications when needed. Complete administrative Permit Modification requests. Serve as a backup for data entry of Approvals to Operate.Provide responses to non-technical OSWW questions from customers as needed, in accordance with program guidelines. Communicate OSWW program policies and procedures to the general public, developers, and non-program staff as needed.Perform other duties as required, which includes attending periodic staff meetings and training.
EXAMPLE OF DUTIES
A high school diploma or GED and relevant program experience.Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.Additional Requirements: Able to provide outstanding customer service in a fast-paced environment.Excellent communication and organizational skills.Work effectively in a team-oriented environment and encourage positive working relationships with coworkers, industry, and government officials.Ability to successfully complete prescribed technical coursework and pass any test relevant to the position within the probationary period or trial period.
SUPPLEMENTAL INFORMATION
SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. The Department will not sponsor H1B visas for this position. The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees: Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid parental leaveS.C. Deferred Compensation Program available (S.C. Deferred Compensation)Retirement benefit choices * State Retirement Plan (SCRS)State Optional Retirement Program (State ORP)Remote Work: The option of partially remote work is available after successful completion of 6 months to 1 year of employment, based on job functions*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
Careers at SCDES: Where Passion Meets Preservation Do you love South Carolina and protecting the environment? Come join our team at SCDES, put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team! Science | Service | SustainabilityJob Purpose: This position will provide Onsite Wastewater (OSWW) program specific customer support for an assigned area within the Bureau of Regional and Laboratory Services Division of Compliance and Customer Support. Job Duties: Serve as the Onsite Wastewater (OSWW) coordinator and customer service representative. Provide front line customer support and technical assistance to customers of the OSWW program. Maintain working knowledge of the application processing time frames status for assigned areas. Assist internal and external customers with ePermitting data entry, to include entry of paper OSWW applications when needed. Complete administrative Permit Modification requests. Serve as a backup for data entry of Approvals to Operate.Provide responses to non-technical OSWW questions from customers as needed, in accordance with program guidelines. Communicate OSWW program policies and procedures to the general public, developers, and non-program staff as needed.Perform other duties as required, which includes attending periodic staff meetings and training.
EXAMPLE OF DUTIES
A high school diploma or GED and relevant program experience.Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.Additional Requirements: Able to provide outstanding customer service in a fast-paced environment.Excellent communication and organizational skills.Work effectively in a team-oriented environment and encourage positive working relationships with coworkers, industry, and government officials.Ability to successfully complete prescribed technical coursework and pass any test relevant to the position within the probationary period or trial period.
SUPPLEMENTAL INFORMATION
SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. The Department will not sponsor H1B visas for this position. The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees: Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid parental leaveS.C. Deferred Compensation Program available (S.C. Deferred Compensation)Retirement benefit choices * State Retirement Plan (SCRS)State Optional Retirement Program (State ORP)Remote Work: The option of partially remote work is available after successful completion of 6 months to 1 year of employment, based on job functions*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
