What are the responsibilities and job description for the CUSTOMER EXPERIENCE SPECIALIST INTERMEDIATE position at State of Tennessee?
Job Information
State of Tennessee Job Information
Opening Date / Time 01 / 28 / 2025 12 : 00AM Central Time Closing Date / Time 02 / 10 / 2025 11 : 59PM Central Time Salary (Monthly) $3,197.00 - $4,001.00 Salary (Annually) $38,364.00 - $48,012.00 Job Type Full-Time City, State Location Nashville, TN Department Revenue
LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF REVENUE, TAXPAYER SERVICES DIVISION, DAVIDSON COUNTY
This position is Hybrid work.
Qualifications
Education and Experience : Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following : management, administrative support, customer service, or call center experience.
Substitution of Experience for Education : Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.
Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).
Experience equivalent to one year as a Customer Experience Specialist Associate
- with the State of Tennessee.
Necessary Special Qualifications : None.
Examination Method : Education and Experience, 100%, for Preferred Service positions.
Overview
Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.
This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS).
This class differs from the Revenue Customer Experience Specialist Associate
Responsibilities
Competencies (KSA's)
Knowledge, Skills, Abilities, Competencies, and Tools / Equipment :
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :
Please include your Driver's License Information under the Licenses and Certifications section of your application.
Salary : $38,364 - $48,012