What are the responsibilities and job description for the DCS PROGRAM MANAGER - 01212025-64571 position at State of Tennessee?

Job Information

State of Tennessee Job Information

Opening Date / Time

01 / 21 / 2025 12 : 00AM Central Time

Closing Date / Time

01 / 27 / 2025 11 : 59PM Central Time

Salary (Monthly)

5,591.00 - $7,253.00

Salary (Annually)

67,092.00 - $87,036.00

Job Type

Full-Time

Location

Dresden, TN

Jackson, TN

Memphis, TN

Nashville, TN

Clarksville, TN

Murfreesboro, TN

Columbia, TN

Cookeville, TN

Chattanooga, TN

Oak Ridge, TN

Knoxville, TN

Maryville, TN

Johnson City, TN

Department

Children's Services

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience : Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of professional work in one or a combination of the following : counseling or case management services, or program evaluation of counseling or case management services, two years of which must include children's and / or juvenile services program evaluation.

Substitution of Education for Experience : Graduate course work credit received from an accredited college or university in social work, criminal justice, psychology, sociology, human services, and / or child development may substitute for the required experience on a year-for-year basis to a maximum of two years, there being no substitution for the required two years of children's services program evaluation (e.g. 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

Substitution of Experience for Education : Experience equivalent to two years in one or a combination of the following : DCS Program Specialist or DCS Program Coordinator with the State of Tennessee.

Necessary Special Qualifications : Applicants for this class must :

A valid vehicle operator's license may be required for employment in some positions;
Applicants for this class must have no conviction of a felony;
Applicants must be willing to be fingerprinted and must have their fingerprints on file with the Department of Children's Services (TCA 71-3-533);
Applicants must authorize release on any investigative and criminal records obtained by the Federal Bureau of Investigation to the Department of Children's Services (TCA 38-6-114; TCA 71-3-533).

Examination Method : Education and Experience, 100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Overview

Summary : Under general supervision, is responsible for Children's Services program policy and procedure development work of considerable difficulty and supervisory work of average difficulty; and performs related work as required.

Distinguishing Features : An employee in this class acts as the first full supervisor responsible for policy and procedure development in an assigned program area, or acts as an area consultant for assigned field staff in the program area. This class differs from that of DCS Program Coordinator in that an incumbent of the latter acts as a lead policy writer for the program policy and procedure development or acts as the Commissioner's designee in Children Protective Services custody determinations. This class differs from those in the DCS Program Director sub-series in that incumbents of the latter direct policy and procedure development for a specific program or several small programs and supervise employees in this class.

Responsibilities

Judging the Qualities of Things, Services or People :

Review case notes and other relevant documentation to assess the quality of case management services provided to children and families.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality.

Evaluate the work of staff and volunteers to ensure that resources are used effectively.

Review documentation of program service delivery to ensure adherence to departmental policies and procedures.

Evaluate reports that detail past service achievements and present outcomes / measurements in order to meet expected goals for future service delivery.

Making Decisions and Solving Problems :

Analyze systemic influences that impact case management and make recommendations to improve efficiency and quality of the organization, its operations and services.

Analyze individual influences that impact case management and make recommendations to improve efficiency and quality of services provided.

Recruit, interview, and hire or sign up volunteers and staff to ensure effective service delivery.

Supervise and participate in the development and writing of policies and procedures to enhance safety, well-being, and permanency for children.

Review and approve recommendations for changes to program delivery to enhance program efficiency.

Communicating with Supervisors, Peers or Subordinates :

Prepare and maintain records / reports involving casework quality in order to provide data to senior leaders.

Provide consultation, guidance, and coaching to peers and / or subordinates in order to increase skill level.

Maintain and distribute records / reports that detail the quality of casework in order to enhance continuity of service.

Maintain ongoing dialogue with leader and internal business partners to keep them informed of issues that may result in escalated complaints or require higher level review.

Establishing and Maintaining Interpersonal Relationships :

Issue response to complaints and inquiries based on review of relevant documentation to ensure services are being provided to internal and external customers as required by policy / procedure.

Perform liaison work with internal and external stakeholders to raise awareness and understanding of agency-provided programs.

Establish and maintain working relationships with other agencies / organizations in order to meet community needs and ensure that services are not duplicated.

Organizing, Planning and Prioritizing Work :

Incorporate last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.

Organize and prioritize personal workload using calendars, lists to ensure timely and accurate completion of work.

Getting Information :

Collect case information in-person or from electronic / paper files in order to generate reports and assess service quality.

Review current policies and procedures in order to provide accurate, up-to-date information to inquiries from internal and external customers.

Engage in regular contact with general public, people in other departments / divisions, or representatives from outside organizations for the purpose of furnishing or obtaining information.

Participate in team meetings in order to maintain awareness of policy, procedure, and best practice in order to promote consistency of application.

Competencies (KSA's)

Competencies :

Problem Solving

Ethics and Values

Decision Quality

Written Communication

Integrity and Trust

Listening

Functional and Technical Competency

Priority Setting

Managing Diversity

Approachability

Knowledge :

Basic Clerical

Intermediate Sociology and Anthropology

Skills :

Intermediate Critical Thinking

Intermediate Complex Problem Solving

Basic Reading

Intermediate Writing

Intermediate Judgment and Decision Making

Basic Time Management

Intermediate Speaking

Intermediate Systems Analysis

Intermediate Systems Evaluation

Intermediate Monitoring

Basic Active Listening

Intermediate Quality Control Analysis

Abilities :

Intermediate Written Expression

Intermediate Oral Expression

Intermediate Written Comprehension

Basic Deductive Reasoning

Basic Inductive Reasoning

Basic Oral Comprehension

Basic Speech Clarity

Tools & Equipment

Tools :

Personal Computer (desktop / laptop)

Multi-Line Telephone Systems

Multi-Function Printer / Scanner

Fax Machine

Technology :

Database Software e.g., Microsoft Access, Proprietary Software

Electronic Mail Software e.g., Microsoft Outlook

Presentation Software e.g., Microsoft PowerPoint

Spreadsheet Software e.g., Microsoft Excel

Word Processing Software e.g., Microsoft Word

Diagramming Software e.g., Microsoft Visio

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :

A valid driver's license

For the past five years, the candidate's driver record must not have record of the following violations : driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.

Salary : $67,092 - $87,036

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