What are the responsibilities and job description for the TSP FRONT DESK ASSOCIATE - 02222025 - 65727 position at State of Tennessee?
Job Information
State of Tennessee Job Information| Opening Date/Time | 02/22/2025 12:00AM Central Time |
| Closing Date/Time | 03/07/2025 11:59PM Central Time |
| Salary (Monthly) | $2,326.00 - $3,484.00 |
| Salary (Annually) | $27,912.00 - $41,808.00 |
| Job Type | Full-Time |
| City, State Location | Spencer, TN |
| Department | Environment and Conservation |
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, VAN BUREN COUNTY
For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00009946_tsp_front_desk_assc_fcf_tdec-job-opp_ps.pdf
Qualifications
Education and Experience: Education equivalent to a High School Diploma
Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis
Overview
Summary: Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.
Distinguishing Features: This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.
Responsibilities
- Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed.
- Works with the Sales department to maximize revenue.
- Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.
- Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities.
- Utilizes yield management effectively and within TDEC policies.
- Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout.
- Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning.
- Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.
Competencies (KSA's)
Competencies:
Approachability
Career Ambition
Composure
Conflict Management
Customer Focus
Humor
Integrity and Trust
Listening
Patience
Problem Solving
Time Management
Understanding Others
Knowledge:
Sales and Marketing
Mathematics
English Language
Customer and Personal Service
Clerical
Skills:
Writing
Time Management
Speaking
Social Perceptiveness
Service Orientation
Reading Comprehension
Mathematics
Complex Problem Solving
Active Listening
Abilities:
Auditory Attention
Deductive Reasoning
Mathematical Reasoning
Memorization
Oral Comprehension
Oral Expression
Speech Clarity
Stamina
Time Sharing
Trunk Strength
Written Comprehension
Written Expression
Tools & Equipment
Telephone
Computer
Calculator
Cash register
Property Management System
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.
Salary : $27,912 - $41,808
