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UNEMPLOYMENT HEARING OFFICER 2 - 02182025- 65475

State of Tennessee
Nashville, TN Full Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 5/20/2025

Job Information

State of Tennessee Job Information

Opening Date / Time

02 / 18 / 2025 12 : 00AM Central Time

Closing Date / Time

03 / 03 / 2025 11 : 59PM Central Time

Salary (Monthly)

4,517.00

Salary (Annually)

54,204.00

Job Type

Full-Time

City, State Location

Nashville, TN

Department

Labor and Workforce Development

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, DAVIDSON COUNTY

For more information, visit the link below :

https : / / www.tn.gov / workforce / careers.html

Qualifications

Education and Experience : Must have Doctor of Jurisprudence degree and an active license to practice law in any state.

Substitution of Education for Experience : Experience equivalent to two years of adjudicating contested cases in administrative hearings with the Department of Labor and Workforce Development may substitute for active license requirement.

Necessary Special Qualifications :

  • A valid vehicle operators license may be required for employment in some positions.
  • Applicants with any disciplinary action with any judicial body, past or current, must disclose such action during the interview process.
  • Applicants must disclose all criminal convictions, excluding minor traffic violations.
  • Applicants disbarred for any reason, in any state, will not be considered.
  • Must maintain active license to practice law in the state of Tennessee.
  • Must be in good standing within the licensing body and obtain a Tennessee license within one (1) year of accepting position.

Examination Method : Education and Experience, 100%, for Preferred Service positions. For Executive Service positions, Minimum Qualifications, Necessary Special Qualifications, and Examination Method are determined by the appointing authority.

Overview

Summary : Under general supervision, is responsible for professional unemployment insurance appeals work of average difficulty; and performs related work as required.

Distinguishing Features : This is the working-level class in the Unemployment Hearing Officer sub-series. An employee in this class performs a variety of unemployment administrative law work. Duties include conducting unemployment insurance appeals hearings and rendering decisions on these hearings. This class differs from Unemp Hearing Officer 1 in that incumbents of the latter perform at the entry level. An incumbent of this class reports to an Unemp Hearing Officer 3.

Responsibilities

Evaluating Information to Determine Compliance with Standards :

  • Conducts administrative law hearings on issues such as unemployment compensation claims, unemployment overpayment cases, requests to waive unemployment overpayments; fraudulent claims for benefits; job service complaints; employer liability and federal and procedural matters.
  • Takes documentary and testimonial evidence from witnesses; ensures that procedural requirements of federal and state laws and regulations are followed throughout the hearing.
  • Writes and promulgates decisions in accordance with federal and state laws and regulations as to procedure and form; disseminates decisions to the Appeals Tribunal central office through verbal and written communication.
  • Analyzing Data and Information :

  • Analyzes each case and renders decisions based on the evaluation of pertinent facts, evidence and application of federal and state laws, rules and regulations.
  • Analyzes the submission of evidence presented during the hearing.
  • Reviews, monitors and determines applications of Employment Security laws, rules, regulations and policies.
  • Getting Information :

  • Takes documentary and testimonial evidence from parties filing appeals from Unemployment Hearing decisions.
  • Obtains a working knowledge of evidence, basic legal principles and Unemployment Law, rules and regulations.
  • Obtains and interprets information from basic state computer programs for the background about the unemployment compensation claim.
  • Receives and reviews documents. Various information is received from Appeals support staff to conduct Unemployment Hearings prior to and at the time of the hearing.
  • Resolving Conflicts and Negotiating with Others :

  • May be required to represent the Agency in minor court proceedings.
  • May be required to conduct mediation for human resources.
  • Takes reasonable steps to resolve conflicts or complaints arising during the hearing and refers unresolved complaints to supervisor.
  • Making Decisions and Solving Problems :

  • Resolves quickly and overcomes technical difficulties and manages unruly parties during the hearing.
  • Communicating with Persons Outside Organization :

  • May address complaints from the public involving the review of hearings and creating formal responses.
  • Creates and maintains an appearance of impartiality at all times.
  • May address general inquiries regarding various issues of the Appeals Tribunal, including procedure and post hearing concerns.
  • Avoids conflicts of interests.
  • May make public presentations regarding laws, regulations, rules, policies and procedures regarding unemployment insurance.
  • Refrains from ex parte communications.
  • Processing Information :

  • Determines the appropriate codes to enter into agency computer system for the outcome of the hearing.
  • May calculate overpayments and analyze financial data in waiver requests.
  • Training and Teaching Others :

  • May train and teach other hearing officers.
  • Performing Administrative Activities :

  • Completes decisions to ensure compliance with federal time lapse and case-aging requirements.
  • Proofreads decisions for grammar, spelling, legal logic and readability.
  • Enters and maintains accurate time-keeping records and appropriate codes.
  • May be required to review requests for continuances, rescheduling and subpoenas.
  • Maintains accurate case files and submit all necessary documentation to the support staff in a timely fashion.
  • May be required to assist support staff in docketing cases and assigning appropriate issue codes.
  • Interacting with Computers :

  • Uses recording devices to acquire an audio / visual recording during the hearing.
  • Uses computer hardware, software and web based applications to contact parties, input decisions electronically and communicate with staff.
  • Judging the Qualities of Things, Services, or People :

  • Determines credibility of parties involved in the hearing.
  • Analyzes various sources of financial data presented in hearings to determine the value in writing the decision.
  • Maintains awareness of costs associated with the hearing.
  • Interpreting the Meaning of Information for Others :

  • Explains and enforces federal and state statutory and common laws, rules, regulations and unemployment insurance division policies and procedures.
  • Updating and Using Relevant Knowledge :

  • Maintains required continuing legal education.
  • Monitor Processes, Materials, or Surroundings :

  • Consistently monitors email during the day for pertinent updates on material before and during hearings.
  • Reviews preliminary files to identify potential hearing issues.
  • Establishing and Maintaining Interpersonal Relationships :

  • Develops constructive and cooperative working relationships with peers, supervisors and support staff, and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates :

  • Communicates with supervisors, peers or support staff - Providing information to supervisors, co-workers and support staff by telephone, in written form, e-mail or in person.
  • Assists new employees and peers with questions and concerns.
  • Scheduling Work and Activities :

  • May manage hearing schedule in the event of continuances.
  • Tools & Equipment

    Competencies :

  • Problem Solving
  • Time Management
  • Timely Decision Making
  • Planning
  • Conflict Management
  • Written Communication
  • Ethics and Values
  • Integrity and Trust
  • Listening
  • Composure
  • Patience
  • Knowledge :

  • Law and Government
  • Clerical
  • Customer and Personal Service
  • Personnel and Human Resources
  • Administration and Management
  • Communications and Media
  • Skills :
  • Writing
  • Reading Comprehension
  • Time Management
  • Active Listening
  • Critical Thinking
  • Speaking
  • Active Learning
  • Judgment and Decision Making
  • Complex Problem Solving
  • Instructing
  • Social Perceptiveness
  • Coordination
  • Mathematics
  • Abilities :

  • Oral Comprehension
  • Oral Expression
  • Written Expression
  • Written Comprehension
  • Speech Clarity
  • Speech Recognition
  • Deductive Reasoning
  • Inductive Reasoning
  • Selective Attention
  • Speed of Closure
  • Wrist-Finger Speed
  • Problem Sensitivity
  • Finger Dexterity
  • Number Facility
  • Salary : $54,204

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