PRISM Testing Specialist

The Division of Integrated Health, Office of Systems and Project Management is hiring for a Software Testing Specialist for the replacement of the Medicaid Management Information System (MMIS). The incumbent is responsible to support operations tickets and operations release testing activities, by assisting and supporting the Testing Manager with all testing related activities. This position requires good writing skills and verbal skills--especially the ability to abstract software functionality into plain language testing plans. The individual should be familiar with industry-standard testing practices and writing test plans. A working knowledge of the government applications and business practices would be beneficial, particularly related to Medicaid.

 
 Preference may be given for experience with

• Defect tracking tools such as JIRA, ClearQuest, etc.
• Strong understanding of one or more querying languages, such as SQL
• Stong technical writing skills
• Stong technical knowledge such as XML, HTML, Java script, VBA

Note: as of April 8, 2024, DHHS employees will be working a hybrid schedule, which includes 2 office days per week and 3 telework days.
 
 
 
Why work for the Utah Department of Health and Human Services?  In addition to the rich benefits the State of Utah offers, the department offers:

• On-site fitness center, for a minimal membership fee
• UTA Eco Pass, at a discounted monthly rate
• Teleworking opportunities with 2 office days per week beginning 04/2024.
• On-site day care center at the Cannon Health Building with First Steps Day Care - contact for rates and availability, 801-538-6996

For more information on the Utah Department of Health and Human Services, please click here.
                                                                               
If offered this position, your employment will be contingent upon passing a background check and review.  There will be no cost to you for this check.  This check will include fingerprinting, which will be available at various DHHS locations for your convenience. Fingerprinting will be completed prior to your first day of employment.  You may review the policy by clicking here.

• Review and triage production operations tickets
• Review and analyze system requirements, use cases and other system documentation to identify test impacts.
• Identify and write user acceptance test scenarios.
• Review test cases for accuracy and completeness.
• Review unit and system integration test case results and provide feedback based on expectations documents.
• Execute test scenarios.
• Record and document actual test results and compare to expected results.
• Detect software failures and record identified defects using the project defect tracking tool so that defects may be corrected.
• Troubleshoot issues in the test environment and assist in root cause analysis following established resolution pathways.
• Act as a liaison between end-user testers, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of the system components to ensure optimal operational performance. 
• Coordinate and assign tests; provide assistance in resolving problems; approve system changes and establish project priorities.
• Set goals, establish priorities, manage resources, develop concepts and approaches, review projects progress and results.
• Consult, make recommendations, give appropriate advice, and facilitate decisions.
• Conduct ad hoc testing to challenge the system's operation and design.
• Identify and report on test areas that could especially impact training or organization change management.

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

• communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
• analyze system documentation
• speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines
• facilitate meetings and discussions with a variety of stakeholders
• principles, theories, and practices of conflict management
• develop approaches for implementation of an idea, program or change in operations
• read, interpret and apply laws, rules, regulations, policies and/or procedures and apply to tests and test processes
• principles, theories, and practices of marketing
• principles, theories, and practices of organizational dynamics
• follow agency objectives, organization, structure and mission
• the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• determining causes of operating errors and deciding what to do about it.
• determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• the ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• the ability to concentrate on a task over a period of time without being distracted.
• the ability to generate or use different sets of rules for combining or grouping things in different ways.
• knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• bringing others together and trying to reconcile differences.
• the ability to apply general rules to specific problems to produce answers that make sense.
• the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
• This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
   
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Salary : $24 - $49