State of Utah is hiring: Digital Systems & Communications UX Manager in Salt Lak

Salary : $26.75 - $44.79 Hourly

Location : Salt Lake County, UT

Job Type : Full Time

Job Number : 44112

Agency : 810 Department of Transportation

Unit : 8133 DOT Community Relations

Opening Date : 02 / 05 / 2025

Closing Date : 2 / 19 / 2025 11 : 59 PM Mountain

FLSA : Exempt

Recruiter : Jill Barela, jbarela@utah.gov

of Openings : 1

Location : Calvin Rampton Building, 4501 South 2700 West, Tayorsville, Utah

Background Check : You must successfully pass a criminal history check.

Schedule Code : B - Competitive Career Service - Employment in this position requires a probationary period.

Schedule Code Description : This position requires a 12 month probationary period. Current State employees who have already passed a probationary period will not be required to complete another one.

Benefits : This position is eligible for a full benefits package. See benefits tab below for details.

EEO Statement : The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY : 800-346-4128.

Job Description

The Utah Department of Transportation (UDOT) is seeking a skilled Digital Systems & Communications UX Manager to join our team. You will be instrumental in enhancing the user experience of UDOT's digital platforms, ensuring information is accurate, accessible and secure. You will be a key contributor to improving how the public interacts with UDOT online.

This position combines website administration duties with a strong focus on user experience (UX) design and research. You will be responsible for maintaining and coordinating with Division leaders to update UDOT websites, ensuring they are secure, performant, and meet accessibility standards. Simultaneously, you will conduct user research, design intuitive user interfaces, and collaborate with internal stakeholders to improve the overall user experience of platforms such as websites and mobile applications.

Principal Duties

As the Digital Systems & Communications UX Manager, you will :

• Maintain and update UDOT websites, ensuring content accuracy, functionality, and security.
• Implement and manage content management systems (CMS).
• Monitor website performance and troubleshoot technical issues.
• Ensure websites comply with UDOT's Branding Style Guide and accessibility guidelines (WCAG).
• Manage website backups and disaster recovery procedures.
• Collaborate with IT staff to implement security updates and patches.
• Collaborate with Customer Experience Manager on user research to understand user needs, behaviors, and pain points.
• Design user-centered interfaces for websites and other digital platforms.
• Create wireframes, prototypes, and visual designs.
• Conduct usability testing and gather user feedback.
• Collaborate with stakeholders to incorporate user feedback into design iterations.
• Stay up-to-date with the latest UX trends and best practices

Minimum Qualifications

In order to qualify, you must have :

Preferences

Preference may be given to those with at least one of the following :

Supplemental Information

Here is some information of which you should be aware :

Why Should You Join Our Team?

The work we do matters. If you want to make a positive difference doing meaningful work, this is the right place for you. Our mission statement is, "Enhance quality of life through transportation." We define quality of life through a framework of Good Health, Connected Communities, Better Mobility, and Strong Economy. We help the State of Utah and its traveling public to get to where they want, when they want, in the way they want and we make sure they can do it safely.

You will become part of a team with an internal culture of Trust, Teamwork, and Flexibility. Our organization lives by the values of Respect, Integrity, and Caring. If these are your values too, you'll be a great fit.

Aside from working for a cause-driven, cutting edge agency that is leading all other transportation departments in the nation, you will receive great health and retirement benefits. Working for the State of Utah provides a positive work-life balance. Click to view a summary of the benefits we offer.

The Agency

UDOT is a strengths-based organization, which means its approach is based on identifying and developing individual and organizational strengths. Our philosophy is to address challenges by bringing our strengths to each situation and create the best solutions. Candidates are encouraged to be familiar with their strengths and consider how they may potentially be of benefit to the roles for which they are applying. UDOT uses the CliftonStrengths Assessment, but there are multiple strengths assessment tools available online, and no formal assessment is required.

For more information on the Utah Department of Transportation, please click

Benefits :

The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page : To access a Total Compensation Calculator in Excel format click

FMLA General Notice :

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As part of this application process, you must provide your work history in the work history section of your application. Failure to provide this information may result in disqualification. Your answers to the questions on this application must be supported by your work history, otherwise you may not receive credit. Listing "see resume" as a response to a question may also result in not receiving credit.

Do you have a Bachelor's degree, or higher, in Computer Science, Information Technology, Web Design, or a related field? If yes, you must upload a copy of your transcripts or degree. Failure to upload documentation may result in disqualification from this recruitment.

How many years of experience do you have in computer science, information technology, web design, or a related field?

Please provide details, including a specific example and where you gained the experience.

Do you have any experience in website administration, including CMS management and troubleshooting?

If yes, please provide details, including a specific example and where you gained the experience.

Do you have any experience with user research methodologies, including usability testing and user interviews?

If yes, please provide details, including a specific example and where you gained the experience.

Please rate your understanding of web development technologies (HTML, CSS, JavaScript).

Explain why you gave yourself that rating. Please note that failure to provide an explanation of your rating may remove your application from consideration.

Please rate your knowledge of accessibility guidelines (WCAG).

Explain why you gave yourself that rating. Please note that failure to provide an explanation of your rating may remove your application from consideration.

Do you have experience with Salesforce, Qualtrics, or another CMS platform?

If yes, please provide details, including what platform(s) you have experience with, a specific example, and where you gained the experience.

Do you have any experience with website analytics tools?

If yes, please provide details, including a specific example and where you gained the experience.

Do you have any experience working in a government or public sector environment?

If yes, please provide details, including a specific example and where you gained the experience.

Do you have any relatives who currently work for UDOT? Per UDOT Policy, relatives are defined as : spouse, child, parent, sibling, grandparent, grandchild, uncle, aunt, nephew, niece, first cousin (including in-laws and step relatives), or cohabitating employees.

If you do have relatives working for UDOT, please list the name, relationship, and work location for each relative.

Please indicate how you heard about this specific job posting.

Required Question

Salary : $27 - $45