Corrections Specialist 2: Patient Care Navigator

Description

• A detailed resume
• A cover letter
• Three professional references

Duties

Assist patient in navigating diagnosis and treatment for cancer and other complex chronic diseases involving multiple sites of care. Establish rapport with patients via face-to-face encounters and written communications to serve as a point of contact and link between care team members and patients at risk to encounter barriers to necessary care. Serve as a point of contact to informally resolve patient's concerns or barriers related to access to timely care:

• Coordinates, facilitates and negotiates services and resources to support coordination and continuity of care.
• Collaborates with physicians, peers, community colleagues and others to coordinate care across the health care continuum and to continually improve patient care and services
• Explain and clarify any applicable laws, regulations, policies, and procedures.

• Works to eliminate barriers that might otherwise adversely impact patient care/outcomes.
• Accesses and acts on information related to denials and barriers to ensure effective continuity of care.
• Refers quality, infection control and risk management issues to appropriate individual or department.
• Evaluate program to include reviewing and analyzing data, identification of trends, and making recommendations to team, supervisor, and management.

• Provide liaison services between provider and clients. Assist clients in completing forms and applications to receive services.
• Assist patients along their care pathway by serving as an advocate.
• Share assessments and patient response; remains a support system through out the patient's course of treatment.
• Provide education and logistical support.
• Provide education and support and ensure that patient understands follow up and referral information.
• Maintain ongoing communication with patients to check progress.
• Collaborate with the patient, patient representatives and interdisciplinary team.
• Provide relevant education and information regarding resources to patient/surrogate.
• Provide support for patients on PCN caseload or newly after hospitalization or infirmary stay to promote self-care.
• Meet with patients within fourteen days of being notified of potential need to discuss Gender Affirming medical treatments and services available.

• Protect the confidentiality of health records.
• Communicate with multidisciplinary team.
• Document encounters in the medical records with clarity and conciseness unique to each specific patient or family interaction and in accordance with legal, regulatory and departmental standards.

• Maintains current knowledge of department policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measures, quality indicators and other issues/requirements.
• Participate as successful member of multi-disciplinary team, understanding the value of individual work roles and standards.
• Participate in required trainings and attend department team meetings.
• Develop and maintain processes.
• Maintain detailed knowledge of the Guidelines for Healthcare of Transgender Individuals.
• Assist treatment providers with case management and case tracking.
• Attend the Gender Affirming Pre-Surgical MDT meeting, Transgender Cultural Awareness meeting, LGBTQ Peer Support Group meeting and other related duties as appropriate, scheduled or directed.

• Assist clients in achieving identified health improvement and stabilization goals.
• Other tasks as assigned.

Qualifications

Required Qualifications:

• Two (2) years of experience in a health care setting.
• Three (3) years of professional experience in adult corrections, social services, or closely related field.
• Experience in case management for physical and/or behavioral health needs.
• Knowledge of community resources.
• Proficiency using Microsoft Office software (Word, Excel, Outlook) and SharePoint.
• Excellent written and verbal communication skills.

• Bachelor’s degree in a social service related field from an accredited college or university whose accreditation is recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).
• Experience working in Adult Corrections Health Services, Social Services or other closely related field.
• Experience working with or around patients with a mental health diagnosis.

Supplemental Information

Please include a minimum of three professional references with your application:

• The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
• If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!
• Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.

• The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• This recruitment could be used to fill multiple permanent or non-permanent positions.
• The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

• Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.