Corrections Specialist 2 - Resolutions

Description

CORRECTIONS SPECIALIST 2 - RESOLUTION SPECIALIST

Washington Corrections Center
Internal DOC Only - Full Time - Permanent

The Washington State Department of Corrections (DOC) is seeking highly motivated and talented individual for the position of a Corrections Specialist 2 for the Resolutions Program at the Washington Corrections Center (WCC) in Shelton, Washington.

The Washington Corrections Center is a Reception and Diagnostic Center. The facility is a close-custody facility with the primary responsibility to process, test, and classify all adult male felons sentenced to prison in Washington State. The facility has seven living units and houses 1,700 incarcerated individuals. There are about 500 incarcerated individuals screened and assessed each month. WCC is also the major hub for transfer of incarcerated individuals to and from facilities throughout the state.

We are searching for an adaptable and dependable team member who has excellent written and verbal communication skills to assume the critical role of Corrections Specialist 2 and ensure WCC is operating in support of the mission, vision, and strategic plan of the agency.

For additional information about our agency, please visit doc.wa.gov.
Complete your application online at www.careers.wa.gov:

• A completed application packet will include:
  • A cover letter outlining how you meet the qualifications for this position,
  • A detailed chronological resume,
  • At least (3) three professional references

A professional reference is identified as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

Incomplete application packages may disqualify an applicant from the application process.
We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting. Qualified applicants whose responses most closely match the requirements of this position may be invited to interview. Carefully review your application before submitting. All information may be verified, and documentation may be required. The initial screening will be solely based on the contents and completeness of the application materials submitted.

Duties

The Corrections Specialist 2 is responsible for overseeing, coordinating, directing, and implementing all aspects of the Statewide Resolution Program as mandated by DOC Resolution Policy, 550.100, and the Statewide Program Manager. This includes directing the Resolution peer support mentors’ program throughout multiple levels of confinements within a facility. The following duties include, but are not limited to:

• Order and distribute Resolution Requests as needed to all living units ensuring duplicate forms are always available to the incarcerated population.
• Gather and review all Resolution Requests per policy (2x’s per week) from the facility resolution boxes based on the Resolution Program Manual and Policy requirements.
• Ensure appropriate processing of Resolution Requests
• Attempt early Resolutions at a level 0 by meeting with the incarcerated individual, when possible, to open the lines of communication and to show good faith in resolving concerns at the lowest level possible. Assign reviews to appropriate staff or subject matter experts.
• Interview incarcerated individuals, staff, witnesses and others during reviews and/or aid the assigned staff in the review process.
• Analyze completed reviews and formulate appropriate responses for Levels 0, 1, & 2.
• Ensure resolution documents are free from spelling/grammatical errors.
• Analyze Resolution data for review of trends within your facility. Track active reviews at Levels 1 and 2 ensuring administrative responses are timely.
• Provide timeline extensions and documentation when needed, send reminders to staff as necessary for updates on their review process.
• Send all Health Services Rewrite/Not Accepted requests to the Resolution Program Manager for written approval.
• Process/review all possible staff conduct allegations and forward information to the Superintendent/Designee for determination and track the outcome.
• Ensure all documents are typed/transcribed appropriately for Level 1, 2, & 3 Resolution Request and reviews.
• Monitor and respond to incarcerated individuals KIOSK (Electronic) Messages, Kites, letters, etc.
• Monitor/Respond to personal and Resolution email boxes.
• Where available, maintain your local Peer Support Program and supervise the incarcerated workers performing this duty.
• Responsible for providing the incarcerated population with relevant documentation and information concerning the Resolution Program.
• Distribute appropriate documents to incarcerated individuals (i.e. forwarding copies to transfer facilities, applying response to requested remedy/outcome, and forwarding to the local individuals at your facility).
• Ensure the processing of Emergency Resolutions Request per the RPM.
• Follow the Federal PREA policy and transfer of information.
• Maintain confidentiality of the Resolution Program at all times.
• Aid the facility in incarcerated individuals receiving center/orientation for introduction to the Resolution Program and answer questions when appropriate.
• Ensure timely, unbiased, and professional interviews are conducted of staff and incarcerated individuals.
• Ensure the Resolution Program Manual is readily available to the individuals and directions on usage are clear and helpful.
• Confirm research and a thorough review of the issue is accomplished at all levels for appropriate and accurate administrative response/remedy.
• Maintain/provide/post the appeal tool resource for the incarcerated population to utilize and address their concerns promptly outside of our resolution program.
• Provide on-site consultation and technical assistance to management and/or identified staff regarding the implementation of the Resolution Program.

Qualifications

Required Qualifications:

High School diploma or equivalent

AND

Three (3) years of progressively increasing responsibilities in a correctional setting, correctional operations environment, or office setting.

Desired Qualifications:

Supplemental Information

Supplemental Information

Vision: Working together for safer communities.

Mission: Improving public safety by positively changing lives.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

Please include the following with your application:

• Letter of Interest; (preferably no more than two pages) describing how you meet the qualifications and why you are an ideal candidate for this position.
• Resume. Attach an updated resume to your application. Your application alone will not suffice for an updated resume.
• Minimum of three professional references with your application. Phone number AND email address are required for all professional references. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. **Please note: Phone number AND email address are required for all professional reference.

BE SURE TO ANSWER ALL SUPPLEMENTAL QUESTIONS AND ATTACH ALL REQUIRED DOCUMENTS. YOUR ANSWERS TO SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE SECTION OF YOUR APPLICATION AND RESUME.

• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

For questions about this recruitment, or to request reasonable accommodation in the application process, please email kayla.glaze@doc1.wa.gov or call us at 360-549-5614. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.