What are the responsibilities and job description for the Driver Licensing Office Staff Supervisor (Shoreline) position at State of Washington Dept. of Licensing?
Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
Only current DOL employees are eligible for this opportunity.
This position requires in-person attendance in the Shoreline Driver Licensing Office Tuesday - Saturday.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting for an Office Staff Supervisor (LSR3) with amazing customer service skills and reliable work ethic to add to our Shoreline Driver Licensing Office!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!
Employees assigned to work in King County receive an additional 5% premium pay to the salary stated above and a free ORCA Pass.
Duties
As the Office Staff Supervisor for our Shoreline office, you will have the opportunity to create a culture where our employees and customers feel valued and respected. You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported. As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.
Some of what you will do:
- Evaluate employee performance and prepares performance assessments.
- Assess training needs of staff and arranges for or provides instruction.
- Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
- Receive and respond to challenges, solving customer problems.
- Travel to neighboring offices to provide relief or attend training, staying overnight if necessary.
- Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
- Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.
Qualifications
What you will bring:
Four (4) years of customer service experience providing product/services to the general public.OR
One (1) year of experience as a Licensing Services Representative 2 (LSR2).
Experience must include:
- U.S. Citizenship.
-
Valid WA driver license and five (5) years of licensed driving experience.
- Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
- One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
- Typing speed of 30 wpm or greater; with the ability to use word processing software such as Microsoft Word or WordPerfect.
- One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions. This includes receiving cash, making change, counting down tills, and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.
- Ability to assign, guide, coach and train one or more teammates while performing similar work.
Up to two (2) years of relevant education may substitute year for year for experience.
*experience can be obtained concurrently*
What may help set you apart:
- One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
- One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
Additional Requirements of Employment
- Verified reliability and malfeasance check for previous five years of employment.
- Prior to a new hire, a background check including, Abstract of Driver Record (ADR) and criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
- Upon hire, successful completion of the structured training program to obtain EDL certification.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Nicole Walters.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
- Select the apply button at the top of this job announcement.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Recruitment Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Salary : $3
