Lead Dispatcher, Wildland Fire Dispatcher 3 (WFD3)

Description

• Leading, training, and coaching Seasonal Dispatchers
• Creativity and innovation
• Diligence
• Detail-oriented without losing sight of the big picture
• Collaboration
• Critical decision making
• Employee engagement

Duties

Responsibilities:
This position activates emergency responses when life, property, or natural resources are threatened due to wildfire or other emergencies. Responsibilities include, but are not limited to, the following:

• Knowledge and ability to explain Forest Fire Protection Laws/Rules (violations, silviculture burning, forest closures and suspensions, fire protection regulations, hazard abatement).
• Knowledge and ability to explain the agency's fire protection policies and procedures.
• Communication - active listening with particular attention to clarifying fire situations; clear, accurate, and concise verbal communication in person and over the radio and phone. Written communications effectively convey ideas and information using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader.
• Analysis - uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Anticipate, assess, and respond to changing fire situations.
• Manage workloads - Organize multiple assignments to produce work products that are accurate, thorough, and on time. Adept at multi-tasking.
• Recordkeeping - consistently and accurately documents information or updates records so that they reflect the most current information and form a complete and understandable account of changes, decisions, activities, and work performed.
• Computer skills - use various database, word processing, spreadsheet, and presentation software, such as MS Office to create and maintain databases, spreadsheets, charts, graphs, letters, and other documents, using mathematical formulas to calculate data, link worksheets, import data, edit table, columns, format sections, create headers and footers, and work with pictures and draw objects. Compose, send, and respond to email, and use email functions such as calendar and meeting requests. Navigate the internet to find and download data. Learn to use various agency interagency-specific programs, such as WIMS, IROC, FIReS, Burn Portal, IQS, and WildCAD.
• Teamwork -focuses efforts on team goals; actively participates in team activities positively and constructively; willingly compromises with teammates to achieve goals; takes ownership of and supports team decisions; takes responsibility for doing own share of work; recognizes contributions of others; keeps supervisor and coworkers informed.
• Willingness and Ability to: work in a high-pressure environment, answering 40 radio/phone calls per day, under noisy conditions for extended periods without loss of concentration, sit for 4 or more hours per day, work overtime on short notice to assist in emergency operations and accept varying work schedules; maintain confidentiality at all times; work with and diffuse angry individuals; work individually, with no on-site supervisory direction; follow written and verbal instructions; to move or relocate objects weighing approximately 20 pounds with or without reasonable accommodation; travel in and out of state, staying overnight for up to 2 weeks.
• Lead - Interview, recommend for hire, set expectations, coach and train, assign and direct work, and correct work of other dispatchers.

Qualifications

Required Qualifications:

• High School Diploma or GED Equivalent.
• One or more seasons as a Wildland Fire Dispatcher 2; OR other dispatch experience, experience involving public contact or communications, switchboard operator, or wildland fire suppression experience.
• Ability to resolve conflicts, write effectively, and communicate with diverse groups both internal and external.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations and public records retention and requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

• The position is in a dispatch center. Work is performed in an office setting. Must be able to pick up and carry appropriate office supplies (up to 25 lbs.) as needed, to conduct assigned tasks. Ability to work in a high-volume, fast-paced, and reactive environment.
• The position is occasionally required to travel to agency meetings, workshops, etc. Position may on occasion take fire assignments to other dispatch centers.

• Qualified as an NWCG Initial Attack Dispatcher.
• Qualified as an NWCG Expanded Dispatch Support Dispatcher.
• Qualified as an NWCG Aircraft Dispatcher.
• Two seasons as a Wildland Dispatcher 2.
• Wildland Fire Suppression Experience.
• Fluency in multiple languages.

Supplemental Information

Application Requirements:

• Apply online: at www.careers.wa.gov (Click on the APPLY button above).
• Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.
• Resume: that details your experience and qualifications.
• References: at least three professional references with current telephone numbers– you may attach a document, use the References text field in the online application, or include it with your resume.
• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.