What are the responsibilities and job description for the DSHS ALTSA Customer Service Specialist 3 position at State of Washington Dept. of Social and Health...?
Description
The Aging and Long-Term Support Administration has an opportunity for a motivated Customer Service Specialist 3 to join our hard-working team of professionals in Mount Vernon, WA.
We are looking for a senior-level Customer Service Specialist that serves as the first point of contact with clients, families, community members, internal and external stakeholders, and advocates inquiring about and seeking assistance through Home and Community services programs.
Note: This position will float between our Mount Vernon and Bellingham offices, offering you the opportunity to work in both locations.
Some of what you'll be doing:
- Independently responding to and guiding clients, families, and advocates with questions or issues related to accessing and using services and agency specific web tools, applications and/or online systems within the Home and Community Service division of ALTSA through telephone and office interactions.
- Identifying issues, and determining procedural steps necessary to bring resolution.
- Directing inquiries in a timely manner about services and eligibility requirements. As well as assisting clients with the submission of necessary forms for the financial applications to facilitate the intake process.
- Screening incoming faxed intake & referrals for accuracy and eligibility for long term care and assigning to social workers for assessment.
- Processing incoming and outgoing mail, packages, and other delivered items from vendors, handling urgent and confidential documents.
- Operating multiple computer applications and software to document and for data entry.
What we're looking for:
- Someone with excellent phone and email communication skills.
- Someone who has the skills to resolve customer service-related complaints, resolve client/customer related issues, and guide client/customers with professionalism and in a timely manner.
- Someone who can effectively operate multiple computer programs (examples includes but are not limited to Microsoft Word, Excel, Outlook, and Access)
- Someone who can multi-task and prioritize work in a fast-paced environment.
Who should apply?
- Associate's degree and three years of experience providing assistance to customers regarding inquiries, complaints, or problems.
- Bachelor's degree and one year of experience providing assistance to customers regarding inquiries, complaints, or problems.
- Five years' experience providing assistance to customers regarding inquiries, complaints, or problems.
Interested? Please include the following with your application
- Letter of interest/cover letter
- Current chronological resume
- Three professional references
Questions? Contact vincent.hamilton@dshs.wa.gov and reference job number 00324.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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