What are the responsibilities and job description for the DSHS ALTSA Social Service Supervisor position at State of Washington Dept. of Social and Health...?
Description
DSHS ALTSA Social Service Specialist 5 (SSS5) - Supervisor In-Training Team
Are you a strong leader with a passion for training and mentorship? Would you thrive in an environment where your guidance shapes the next generation of social service professionals? We are hiring for a Social Service Specialist 5 for our Spokane Home and Community Services Office. Home and Community Services is a division of our Aging and Long Term Support Administration (ALTSA) that promotes, plans, and develops long-term care services to people over age 18 with disabilities and our elderly population.
As a Social Services Specialist 5, you will play a critical role in supervising, training, and mentoring a team of Social Service Specialists in training—ensuring they are equipped to provide high-quality services to Washington’s elderly and disabled populations. You will independently supervise a work unit of in-training staff of SSS2 or SSS3 for an intensive one-year training program. Staff will be hired at different points throughout the year, which requires teaching at different knowledge levels at all times. You will provide structured mentorship, 100% case audits, and one-on-one coaching while guiding them through the complexities of client assessments, Medicaid eligibility determinations, and care planning. Your leadership will be instrumental to ensuring seamless service delivery for some of the state’s most vulnerable individuals.
With an increasing demand for home and community-based services, this position is more crucial than ever. If you are an experienced Social Services professional who thrives on developing talent, ensuring policy compliance, and making a substantial impact to our communities - please apply today!
Please note: This is an in-office position, training staff to conduct In-home assessments.Some of what you'll be doing:
- Recruit, hire, supervise, train, evaluate staff performance and mentor a team of Social Service Specialists in training, ensuring they are fully prepared to complete in-home assessments and manage client caseloads independently.
- Conduct 100% comprehensive case audits and oversee client assessments to ensure Medicaid eligibility determinations are accurate, timely, and policy-compliant, and meet State and Federal rules.
- Provide one-on-one coaching, training, and shadowing of field visits to develop competency in care planning and case management.
- Monitor, review, and adjust workloads to ensure equitable distribution and efficiency while meeting program goals.
- Collaborate with hospitals, nursing facilities, Tribal organizations, community agencies, clients and families to support clients in their setting of choice.
- Develop and deliver structured performance evaluations, offering constructive feedback and corrective action when necessary.
- Ensure compliance with state and federal Medicaid regulations, preventing service delays, eligibility errors, and potential legal challenges.
- Serve as a subject matter expert on long-term care services, ensuring staff understand policies, procedures, and best practices.
- Conduct monthly staff, case, and multidisciplinary meetings.
- Respond to client complaints, legislative inquiries, and questions from providers and mediate resolutions.
- Ensure accurate authorization and timely service delivery from the following programs; Medicaid Personal Care, Community First Choice, COPES, New Freedom, and Residential Support Waiver.
- Prepare written and oral reports, documentation, and forms as required for program areas supervised.
Who should apply?
AND one of the following:
- A Master's degree* in criminal justice, social services, human services, behavioral sciences, or an allied field AND four years of paid social service experience.
- Or, a Bachelor's degree in criminal justice, social services, human services, behavioral sciences, or an allied field, AND six years of paid social service experience.
- Or, one year of experience as a Social Service Specialist 4.
- Or, two years as a Social Service Specialist 3.
- Or, four years as a Social Service Specialist 2.
- Note: A two year Master's degree in the indicated fields that included a practicum may substitute for one year of paid social service experience.
Additional knowledge, skills, and abilities we are looking for:
- Deep empathy and understanding of the challenges faced by vulnerable populations, with the ability to lead with compassion while ensuring professional accountability.
- Strong leadership skills with the ability to train, mentor, and oversee staff in an intensive learning environment.
- In-depth knowledge of Medicaid eligibility, long-term care services, and social service regulations.
- Excellent problem-solving abilities to navigate complex client cases and compliance requirements.
- Exceptional communication skills to provide clear instructions, feedback, and policy interpretations to staff.
- Ability to analyze case data and performance metrics to improve training outcomes and ensure service quality.
- Experience in crisis management and conflict resolution, particularly in high-pressure client situations.
- Proficiency with Microsoft Office and confidence in learning agency systems with ease - such as CARE and ProviderOne to track case progress and service delivery.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions? Please contact georgina.pringle@dshs.wa.gov and reference job number 01668.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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