What are the responsibilities and job description for the DSHS ESA Customer Service Specialist 2 position at State of Washington Dept. of Social and Health...?
Description
Jumpstart your career in public service! Join DSHS on our mission to partner with people to access support, care, and resources as a Customer Service Specialist 2!
Are you ready to make a real difference in your community? We have an exciting opportunity at the Aberdeen Community Services Office within the Economic Services Administration (ESA). In this role, you'll be providing essential support to both customers and staff, offering solutions and assistance that truly matter.
As a Customer Service Specialist, you’ll be a vital link between our clients and the services they need. Whether it's issuing Electronic Benefit Transfer (EBT) cards, bus tickets, or pre-paid merchant cards, your work will ensure that our clients can access the support they rely on. This is your chance to learn, grow, and build a rewarding career in public service, all while contributing to the success of our office.
If you’re passionate about helping others and ready to take the step towards a meaningful career, we want to hear from you!
Some of what you'll do:
- Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
- Provide general program information to customers.
- Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
- Accept supply deliveries and verify orders for accuracy.
- Provide office support for all CSD staff, including those who are teleworking.
- Process and distribute incoming and outgoing mail.
- Maintain security and accuracy of all negotiables.
- Monitor office equipment and ensure it is in good working order.
- Ensure electronic and paper files are organized and updated.
- Respond to inquiries and resolve problems.
What we are looking for:
- Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction. Experience working with vulnerable populations, including those experiencing homelessness or mental health challenges, is highly desired.
- Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities.
- Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients.
- Tech Proficiency: Confident in using Microsoft Office applications to support daily administrative tasks and client interactions.
- Effective Multitasking: Ability to handle multiple tasks and competing priorities while maintaining high standards of performance.
- Clear Communication: Strong verbal and written communication skills, ensuring clarity and understanding with both customers and colleagues.
- Adaptability: Flexible and open to change, with a willingness to adapt quickly to new processes, challenges, or environments.
Who should apply?
Professionals with an Associate’s degree AND two years of experience providing assistance to clients or customers regarding inquiries, complaints, or problems
Or, a Bachelor’s degree
Or, equivalent experience of four or more years, providing assistance to clients or customers regarding inquiries, complaints, or problems.
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions? Please contact the assigned DSHS recruiter by email Georgina.Pringle@dshs.wa.gov and quote job number 01494.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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