What are the responsibilities and job description for the DSHS ESA Management Analyst 4 position at State of Washington Dept. of Social and Health...?
Description
Management Analyst 4
Join our team at DSHS Economic Services Administration (ESA), Division of Program Integrity, as a Management Analyst 4! We're on the lookout for a data enthusiast who loves transforming raw data into clear, actionable insights. In this role, you’ll contribute to database development, data collection across Washington, and the creation of data visualizations that drive public assistance program integrity.
To excel in this position you will need strong customer service skills - ensuring active listening and flexibility to meet the customers' developing needs. If you’re passionate about process improvement and ready to have fun working with data to make a real impact, this could be your next big adventure.
As a Management Analyst, you'll leverage federal and state resources to research, analyze, and optimize systems that drive agency performance. Your insights will guide management in tackling complex challenges—from refining division procedures and program integrity systems to enhancing policies and long-term strategic plans—using data trends to pinpoint effective solutions.
Pierce County employees are eligible to receive an Orca Card for transportation needs.
Some of what you'll do:
- Work with other Management Analysts and divisional staff to analyze data anomalies and resolve issues that cause delays in customer deliverables.
- Utilize Microsoft Access, SQL, Tableau, or other related software product(s), develop a database system to include data visualizations, and act as a liaison in the development of outside proprietary systems that gather and analyze data entered by Quality Control Specialists (QCS) staff through interfaces with related ESA systems.
- Determine method of analysis and oversight for multi-disciplinary project teams. Project teams include but are not limited to Federal SNAP, Basic Food Management Evaluation, and Public Assistance Reporting Information System (PARIS) This work supports cross-agency partnerships that further enhance program integrity. At the request of the Division Director, this position leads complex discussions, seeks resolution, and completes all data reporting requests within DPI for Federal and State agencies that monitor compliance and outcomes.
- Conduct extensive research and analysis in specialized, highly specific multi-dimensional data in the field of risk management, public assistance service delivery, and program integrity issues that may cross departmental lines.
- Conduct ongoing assessments of data and prepare summarized findings for the division with an emphasis on indicating trends, determining causes of those trends or situations, isolating the sources of excessive errors, and reporting positive outcomes or impacts of issues and projecting them into the future.
Additional skills, knowledge and abilities that we are looking for:
- Experience in designing, developing, troubleshooting, and maintaining Microsoft Access and SQL database systems, plus crafting compelling Tableau visualizations.
- Exceptional communication skills with a knack for integrating customer insights into technical solutions.
- Knowledge of Community Service Division programs and Administrative Policies. Prior experience determining public assistance program eligibility preferred but not required.
- Comfort and efficiency in navigating electronic systems.
- Proficiency in Word, Excel, Access, PowerPoint, SharePoint, and Smartsheet.
- Strong critical thinking skills that drive effective decision-making.
- A self-motivated, independent work ethic.
- Commitment to maintaining the confidentiality of sensitive information.
- Experience or aptitude in project management and facilitation.
- Demonstrated ability to use data, technology, and research to identify service delivery gaps.
- Capacity to excel under pressure while managing multiple tasks or projects.
- A history of solution-based thinking and adept problem-solving.
- A talent for earning and maintaining customer confidence and trust.
Who should apply?
We are looking for professionals with:
- A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field
- Four years of experience conducting research and analyzing policies, laws, rules, or regulations.
Note: A combination of graduate education and professional experience may be considered to meet the qualifications. Relevant professional experience may substitute for required education on a year-for-year basis.
Interested? Apply today!
- A current resume.
- A one page letter of interest specifically addressing the knowledge, skills, and experience you have related to the job and duties.
- Three professional references, including their email and phone number to contact.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions? Please contact georgina.pringle@dshs.wa.gov and reference job number 01367.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
