What are the responsibilities and job description for the DSHS ESA Public Benefits Specialist 4 position at State of Washington Dept. of Social and Health...?
Description
Elevate your career in a lead role that truly makes a difference! The Economic Services Administration (ESA), Community Services Division, has an onsite opportunity for a Public Benefit Specialist (PBS) 4 - Lead Worker to join our Wenatchee Community Services Office (CSO).
As a Lead Worker, you’ll take on a critical role in guiding and supporting a team of Public Benefits Specialists who process cash, medical, and food benefits. You will be responsible for assigning work, conducting thorough audits, and ensuring that both new and experienced staff maintain high standards in service delivery. By identifying error trends and providing targeted coaching, you’ll help shape the development and efficiency of the team.
In addition to leading a team, you’ll perform complex tasks such as establishing financial eligibility, interpreting rules, and developing procedures. Your expertise will also be crucial in verifying overpayments, making referrals to the Office of Financial Recovery, and reviewing cases for accuracy. You'll engage with staff, agencies, and the community to clarify information and support clients throughout their application process.
If you are an experienced professional ready to lead, mentor, and ensure the quality of public assistance services, this role offers the opportunity to make a lasting impact within the Community Services Division.
This is a full-time, in-office position at the Wenatchee Community Services Office (CSO), Monday through Friday.
See why people like you chose careers with DSHS:
Some of what you'll do:
- Assign work to Public Benefits Specialist staff who process cash, medical, and/or food benefits
- Perform more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development
- Verify and establish overpayments and complete referrals to the Office of Financial Recovery
- Audit and review the work of Public Benefits Specialist staff. Establish reports and recommendations to supervisor surrounding staff progress
- Detect error trends through audits to identify training needs
- Serve as a job coach for staff
- Maintain and review procedures for efficient workflow
- Review cases and independently analyze case actions for accuracy. Contacts staff, agencies and the community as necessary for clarifying information
- Use basic understanding of the administrative hearing process to review cases and to help decide if a hearing request can be settled prior to submission
- Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF} system on behalf of the clients
- Investigate and resolves customer complaints
- Possess extensive knowledge of the Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
- Proficiently utilize all computer programs in use by the Community Service Division
- Frequently review data found in the State’s computer systems to make accurate decisions
- Interact with all DSHS staff and serve the public with respect, concern, courtesy and responsiveness
- Independently plan and manage multiple financial cases or projects to be completed within specified timelines
- Stay calm under pressure, and effectively manage the stress of the job.
- Work effectively in a fast-paced environment, and be able to demonstrate flexibility in completing multiple assignments while meeting performance standards.
A Bachelor’s degree or Master’s degree.
And
Twelve months of experience as a Public Benefits Specialist 3.
Or
A Bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determine eligibility for long-term care services.
Equivalent Education/Experience:
Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education and experience;
Satisfactory completion of the agency’s Public Benefits Specialist Training Program.
Out-of-state experience conducting financial eligibility determination for public assistance including financial, medical, and food benefit programs will be considered experience.
How to Apply:
Submit your application along with a cover letter, updated resume, and three professional references with contact information
Questions?
For any inquiries about this opportunity, please contact DSHS Recruiter at alex.baclaan@dshs.wa.gov or call our Talent Acquisition line at 360-725-5810 and reference job number 00316.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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