What are the responsibilities and job description for the DSHS ESA Support Enforcement Officer 4 position at State of Washington Dept. of Social and Health...?
Description
DSHS ESA Support Enforcement Officer 4 - Supervisor
The Division of Child Support (DCS) has an opportunity for a Support Enforcement Officer 4 -Supervisor, in Seattle, WA.
You will supervise a team of professional Support Enforcement Technicians and Officers. As a supervisor, you will provide key leadership and a vision consistent with our mission to provide child support services that promote the well-being of children and families. You will take an active role in ensuring we provide excellent customer service to all Field Offices, partners and the families we serve.
Your ability to manage staff and promote positivity will greatly enhance your success in this job.
This is an exciting opportunity to utilize your skills in multitasking, work prioritization, and mentoring staff in an amazing work environment.
This role requires an in-office presence with an opportunity for part-time telework.
Some of what you will do:
- Supervise and train Support Enforcement Officers and Support Enforcement Technicians in all aspects of performing IV-D program functions.
- Establish team procedures and expectations and evaluate staff performance
- Manage workflow of Support Enforcement Technicians, and Support Enforcement Officers to ensure a high volume of work is able to be completed to meet strict federal timelines
- Participate in recruitment, hiring, and selection of staff
- Act on behalf of other SEO 4s in their absence
- Provide input on policy clarifications, emergency procedures (canary notices), and manuals for DCS statewide
- Perform special audit functions based on questions, complaints, and claims from clients, the public, and the legislature; conducts specialized statewide audits
- Coach and mentor staff, and assess training needs and requirements for their progress and development
- Support and utilize the principles of equity, diversity, access, inclusion and belonging to foster a positive work environment.
We're looking for someone that can:
- Gain a deep knowledge of state statutes, Federal regulations, Federal case processing standards, court decisions, Attorney General's opinion, and departmental regulations in relation to the program.
- Multi-task, manage interruptions, and prioritize work assignments to meet timelines and/or other priorities
- Supervise, coach, evaluate, and provide feedback on the performance of technical, professional, and other staff performing support enforcement activities
- Maintain confidentiality in and outside of the workplace, and conduct effective meetings
- Negotiate and persuade using professional judgment
- Work with others to develop trust, and resolve performance management issues effectively while working with others to develop and implement solutions
- Demonstrate excellent oral and written communication skills, strong work ethics and exhibit sensitivity to cultural diversity
- Make independent decisions and determine and manage appropriate plans of action and next steps
Who should apply?
Professionals with two years of college-level coursework,
And
Four years of experience related to child support enforcement and/or debt collection, including three years of experience as a Support Enforcement Officer.
And
Six months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3.
Please Note: Equivalent college-level education and/or experience may substitute year for year.
Interested? Apply today!
- Updated Resume
- Three professional references with updated contact information
- Cover letter describing your experience and how you meet the required skills and abilities as outlined in the qualifications section
Questions? Please reach out to the recruiter alex.baclaan@dshs.wa.govor call the main line at (360) 725-5810 and include job number 13445.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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