What are the responsibilities and job description for the DSHS ESA Support Enforcement Technician position at State of Washington Dept. of Social and Health...?
Description
DSHS ESA Support Enforcement Technician
If you enjoy working in a fast-paced, positive team environment, consider this exciting opportunity. The Economic Services Administration (ESA), Division of Child Support (DCS) is currently seeking 1 Support Enforcement Technicians to join our team in the Headquarters-Central Services office located in Olympia, WA.
As a Support Enforcement Technician (SET), you will utilize multiple computer applications to process child support referrals, post payments to child support cases, and perform research for payment disbursement. You'll perform these tasks while answering calls that come in through the phone line. Work is assigned weekly but may vary due to volume and frequent reassignments. In order to complete your work accurately and timely you will need critical thinking, attention to detail, and multitasking skills.
This is a full-time position that requires an in-office presence and may provide an opportunity for part-time telework.
Some of what you will do
- Accesses confidential information only for purposes directly associated with the scope of their employment and administration of the program;
- Views and responds to incoming information, including imaged correspondence mail, electronic messages, and electronic data fed via interface and case reviews in a timely manner. Categorizes and images case file documents for electronic retention. Enters and accurately maintains case data on the electronic Support Enforcement Management System (SEMS).
- Reviews payments and performs research in SEMS for application to the appropriate non-custodial parent case(s), and contacts employers when additional remittance information is needed. Refers payments to Support Enforcement Officers (SEO) for additional research or manual distribution when needed. Processes requests from custodial and non-custodial parents for direct deposit and DCS cards set-up. Ensures SEMS records accurately reflect the documents received and action taken.
- Adheres to strict internal controls regarding mail and cash handling, utilizes FMIS to maintain and post receipts accurately to ensure compliance with Federal requirements to process all payments within 24 hours. Folds, seals, routes, and includes appropriate attachments for outgoing mail generated by SEOs. Utilizes SEMS to prepare legal documents for certified mailing. Bundles and routes outgoing mail through appropriate channels. Operates complex machinery and programs to image and index documents for electronic retention. Uses knowledge and independent judgment in assigning documents to electronic files.
What we're looking for
- Demonstrate high standards of work attendance and punctuality
- Positively contribute to a diverse and effective team environment
- Ability to remain focused and motivated while performing multiple, repetitive assignments
- Ability to multitask and switch priorities with little notice in a fast-paced work environment
- Effectively comprehend and relay statutes, departmental regulations, and programs relating to child support
- Ability to provide excellent customer service by communicating timely, consistently, and professionally on a daily basis with a diverse internal and external customer base
Who should apply?
Support Enforcement Technician (SET) positions in Central Services require 10-key proficiency at 125 KPM, and keyboard proficiency at 35 WPM;
AND
Two years of college level coursework;
OR
Two years of customer service related experience within a program and/or services related to research, investigation, auditing, writing, reporting, administration, law enforcement, community relations, or allied field.
Equivalent education and/or experience may substitute year for year.
Please Note: Staff who currently work in the DCS Central Services office that has already met the 10-key and typing requirement, are not required to take an additional test.
How to apply?
All attachments listed below are required to be considered for an interview. Applicants will be required to pass an in-person skills assessment to verify their 10-key and typing prior to being offered an interview.
A complete application should include:
- Three current professional references
- A current chronological resume
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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