What are the responsibilities and job description for the WorkSource Specialist 3-Non-Permanent-Ellensburg position at State of Washington Employment Security Department?
Description
The ideal candidate for this position is someone who is passionate about helping people from all different backgrounds. They will have outstanding customer service skills, exceptional communication and computer skills, an optimistic attitude, and the ability to remain calm under pressure. They will be flexible, adaptable, and able to pivot themselves at a moment's notice, all while maintaining focus and minimizing disruptions.
This is a non-permanent position and may last up to one year.
This workforce development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. The incumbent will provide direct services to job seekers and employers within the WorkSource Office. This position will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and job seekers.
Duties
This position is responsible for ensuring the day-to-day availability and delivery of services in the WorkSource system in person and virtually of integrated services to job seekers, the delivery of services to employers and providing targeted customers through outreach. The integration of EC programs will include Labor Exchange and Reemployment WorkFirst, SFS, Business Solutions, BFET, Veterans, Migrant Seasonal Farm Worker, WIOA and other program services. Provide guidance and feedback to customers regarding the federal, state, local and office policies, and procedures. Ensure ongoing support of the agency performance and expectations in order to be successful in their role as a WorkSource Services Division employee. The expectation is to participate in a regionalization of services for our area, developing innovative ways to deliver services which will provide continuity to the area team, enhancing morale and staff job satisfaction.
Some of your daily tasks:
- Facilitate orientations and workshops.
- Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement.
- Outline labor market information and opportunities; assist with development of action/job search plans; refer customers to WorkSourceWA and/or other external job openings.
- Record and maintain notes, service plans, and performance outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.
- Develops individual employment service plans, guide customers to effectively use employment and training programs and services.
- Create and disseminate program reports as required by supervisors and managers.
- Respond promptly to e-mails, phone messages, and mail.
To request a detailed position description, click here.
Qualifications
One (1) year as a WorkSource Specialist or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.
OR
Two (2) years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work such as: customer service, unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law
enforcement and banking and/or relevant experience.
OR
A combination of education and/or relevant experience.
Education to Experience Equivalences:
Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Paid Family Medical Leave (PFML) Claim Information Review.
- Must be able to travel on a daily or weekly basis to provide services.
Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter, and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.
Supplemental Information
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
**This organization participates in E-Verify**
