Benefits Communication Analyst (MA3/ERB)

Description

Benefits Communication Analyst (MA3/ERB)

71057998

The Employee Resources Division is seeking a skilled Benefits Communication Analyst (Management Analyst 3) to join our team. This position oversees the management of the PEBB and SEBB Benefits Administrator (BA) websites, ensuring they remain accurate and up-to-date. The position also leads communication strategies and evaluates program communications. Key responsibilities include content creation, developing processes for website management, resolving issues, and leading small to medium-sized projects. If you enjoy telework flexibility, website management, and are universal design savvy, we encourage you to apply!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Washington State Health Care Authority (HCA) serves as the state’s largest health care purchaser and behavioral health authority, with a mission to maximize the health of Washington residents. HCA’s work is organized under three pillars: Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health and recovery services. Through these pillars, HCA provides health care, including behavioral health services, to over 2.7 million residents and offers behavioral health prevention, crisis, and recovery support statewide. Within HCA, the Employees and Retirees Benefits (ERB) Division administers insurance coverage through the PEBB and SEBB programs, covering nearly 725,000 lives with an annual budget of $5 billion. PEBB serves employees and retirees of state agencies, higher-education institutions, and participating employer groups, while SEBB serves K-12 school employees and related groups. Both programs aim to drive better health outcomes, care, and cost management through value-based purchasing and policies aligned with the Triple Aim, supporting HCA’s mission to improve health care for Washingtonians.

About the position:

This position oversees the management and governance of the PEBB and SEBB Benefits Administrator (BA) websites, ensuring they remain accurate and up-to-date through technical maintenance and strategic content governance. Using independent judgment, the role involves developing processes for the agency, identifying and analyzing business, management, or technology needs to facilitate changes, and leading projects impacting multiple programs and departments. The position also leads communication strategies, evaluates program communications to identify and address potential issues, and resolves complex inquiries from ERB correspondence and HCA support tickets through stakeholder collaboration and clear communication.

This position is eligible to telework but requires occasional travel or reporting on-site to meet business need. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Duties

Some of what you will do:

• Oversee the management and governance of the PEBB and SEBB Benefits Administrator (BA) websites.
• Develop and implement processes for website management and content governance, ensuring platforms are maintained as accurate, up-to-date resources for BAs.
• Identify problems and analyze business and technology needs to facilitate changes in the organization's services.
• Lead small to medium-sized projects that enhance website functionality and usability, impacting multiple programs and departments.
• Establish and enforce guidelines for website content, ensuring compliance with PEBB and SEBB Program standards and policies.
• Monitor proposed or pending changes in operational requirements, laws, and policies; recommend appropriate responses to ensure compliance. Serves as primary unit reviewer and monitor of program communications to proactively identify and address potential issues.
• Conduct regular and thorough reviews of ERB communications and related documentation to ensure consistency, accuracy, and alignment with program policies.
• Identify and analyze deficiencies or emerging issues in communications; provide consultation to management regarding alternatives and recommended courses of action.
• Provide professional and technical advice and analyses to management, staff, and stakeholders regarding multi-dimensional issues impacting diverse departments, programs, policies.
• Develop and implement targeted communication strategies to address identified issues, ensuring BAs are informed and equipped to manage challenges effectively.
• Conduct multi-dimensional research regarding complex issues submitted through ERB correspondence and HCA support tickets. Present research findings and recommendations to management or outside organizations, assisting in strategic decision-making.
• Manage the creation and distribution of GovDelivery communications to PEBB and SEBB BAs.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and three (3) years of the required experience below

Option 2:

Seven (7) years of the required experience below

The required experience includes the following:

• Professional experience conducting research, analysis, and policy work within the ERB division (PEBB and SEBB programs)
• Web content management – specifically with the HCA web platform Drupal, or preferably both (ERB and web content management experience).
• Ability to engage in a teamwork environment.

Preferred qualifications:

• Two years as a Benefits Marketing Representative in HCA ERB Division.

How to apply:

Only candidates who reflect the required qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA: Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement
• And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or lisa.fleming@hca.wa.gov.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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