What are the responsibilities and job description for the Assistant Administrator Licensing and Customer Support Services Unit (WMS2) position at State of Washington?
JOB
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityThis recruitment is posted continuous, however first review of applications will begin 01.27.2025 and will continue weekly.It is in your best interest to apply early.At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.Our Business and Professions Division is currently recruiting for an Assistant Administrator with experience developing goals, policies, and initiatives to join their Licensing and Customer Support Services Unit.As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you enjoy leading programs, and are skilled in change management principles, please read on!
EXAMPLE OF DUTIES
Our Business and Professions Division employs nearly 300 staff who manage 34 professional business licensing programs and regulate more than 200,000 licensees and 30,000 business licensees. The division also manages several statewide programs including the Uniform Commercial Code, Firearms Database, Combative Sports, and Prorate and Fuel Tax Services.As the Assistant Administrator in our Licensing and Customer Support Services Unit you will be a contributing member of BPD’s leadership team and collaborate with the Attorney General’s Office, Washington State Patrol and other law enforcement agencies, Department of Revenue and professional industry groups licensure. With DOL’s values in mind you will develop and implement strategic and tactical planning and process improvements and ensure licensee credentialing is accurate. The work you do will include regulatory oversight, policy development and implementation.Some of what you will do: Direct assigned internal section operations.Manage operational functions for each program within the section.Determine resource needs, including staff levels necessary for program success.Review and analyze revenues and expenditures for accuracy and forecasting expected results.Facilitate processes for continuous improvement in all work groups with follow-up throughout the year.If you are ready to join us in our goal of reducing risk to consumers and remove barriers to licensure and ensure we are able to fulfill our purpose of, “Helping every Washington resident live, work, drive, and thrive.” we invite you to apply!
SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!How to Apply: Select the Apply button at the top of this job announcement.Attach the following to your application using the 'add attachments' option: current resumecover letter explaining why you are interested in this positionApplications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, email the Recruitment Team. Please include the title of this position in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityThis recruitment is posted continuous, however first review of applications will begin 01.27.2025 and will continue weekly.It is in your best interest to apply early.At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.Our Business and Professions Division is currently recruiting for an Assistant Administrator with experience developing goals, policies, and initiatives to join their Licensing and Customer Support Services Unit.As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you enjoy leading programs, and are skilled in change management principles, please read on!
EXAMPLE OF DUTIES
Our Business and Professions Division employs nearly 300 staff who manage 34 professional business licensing programs and regulate more than 200,000 licensees and 30,000 business licensees. The division also manages several statewide programs including the Uniform Commercial Code, Firearms Database, Combative Sports, and Prorate and Fuel Tax Services.As the Assistant Administrator in our Licensing and Customer Support Services Unit you will be a contributing member of BPD’s leadership team and collaborate with the Attorney General’s Office, Washington State Patrol and other law enforcement agencies, Department of Revenue and professional industry groups licensure. With DOL’s values in mind you will develop and implement strategic and tactical planning and process improvements and ensure licensee credentialing is accurate. The work you do will include regulatory oversight, policy development and implementation.Some of what you will do: Direct assigned internal section operations.Manage operational functions for each program within the section.Determine resource needs, including staff levels necessary for program success.Review and analyze revenues and expenditures for accuracy and forecasting expected results.Facilitate processes for continuous improvement in all work groups with follow-up throughout the year.If you are ready to join us in our goal of reducing risk to consumers and remove barriers to licensure and ensure we are able to fulfill our purpose of, “Helping every Washington resident live, work, drive, and thrive.” we invite you to apply!
SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!How to Apply: Select the Apply button at the top of this job announcement.Attach the following to your application using the 'add attachments' option: current resumecover letter explaining why you are interested in this positionApplications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, email the Recruitment Team. Please include the title of this position in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
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