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Capital Homeownership Communications Coordinator (COM 2)

State of Washington
Washington, DC Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/20/2025

Capital Homeownership Communications Coordinator (COM 2)

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At the Department of Commerce we strive to be creative, collaborative, and trusted. We identify opportunities to deliver critical funding and services to strengthen communities and aim to promote equity in all aspects of our work. We believe that a diverse and inclusive workforce is essential to our success, and we work to foster an environment where all individuals are valued and respected. We cultivate an environment in which we continuously learn, and we own our work.

We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the richness of the communities we serve. Together, we can build a brighter and more inclusive future.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, and nonprofits to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

The Communications Coordinator performs professional level work within the Homeownership Unit (HOU) of HD, and is responsible for specific tasks within the State Housing Trust Fund (HTF) program and other special initiatives within the HOU Capital programs as required. This position reports to the Capital Programs Supervisor and acts as the liaison for all program coordination and assistance to both internal and external parties, including unit teams, Commerce management, multiple clients, partners, stakeholders, the public, legislative staff, and advisory board members.

Coordination of communication with internal and external customers

Tasks include :

  • Using program and project knowledge to develop and determine content and maintain communication and coordination for internal unit teams’ engagement with partners, stakeholders, external and internal customers, and other divisions in Commerce.
  • Develop unit announcements, funding advertising, and other media or public communications.
  • Assist with the annual legislative report and preparation. Assist with the implementation of special projects or provisos, as required by the Legislature and / or Commerce management.
  • Develop meeting schedules and agendas, provide program details in presentations, organize, and support stakeholder or committee meetings, public funders meetings, and other external or public meetings as needed on behalf of the Managing Director and other unit leads within HOU.
  • Write and develop substantive content for program communication materials (announcement of awards and other public announcements pertaining to HOU capital programs for internal and external stakeholders), presentations, reports, and information, and assist with external marketing and outreach at conferences, public meetings, workshops, and other venues as needed.
  • Convene and provide logistics for public meetings and support MD in meeting facilitation.
  • Set up meetings and panels and manage technology for virtual meetings and facility / travel arrangements for in-person meetings.
  • Assist the program managers and unit in writing, updating, and improving external communications and reports for stakeholders and the public.
  • Develop and implement the processes and procedures related to Communications on behalf of HOU.
  • Use and train internal staff and external partners on various media and software tools (such as email, calendar, video-conferencing, webinars, Commerce web-pages, cloud databases, Smartsheet, SharePoint, graphic design software, etc.) to create documents, reports, and other materials as needed.

Program Development Communications

Tasks include :

  • Implement communications as provided by the Managing Director and HOU team members.
  • Develop monthly newsletters with program announcements, reports, and accomplishments of the unit.
  • Develop briefing materials, reports, and on-pagers that support the operation of HOU programs.
  • Develop, strategize, and write communications, advertising, and all other activities necessary to conduct funding rounds and present funding decisions publicly.
  • Prepare data analysis and evaluation of program database and existing program guidelines.
  • Respond to questions related to HOU programs. Seek assistance from the program manager and managing director as needed for challenging or unresolved issues, and track them until resolved.
  • Manage and ensure HOU website information is current and accurate, so that applicants and partners have the relevant and necessary information to apply for funds.
  • Manage meeting records, notes, and associated electronic file systems.
  • Maintain documents and files, and oversee data collection and maintenance for applications and awards.
  • Develop and issue award and no-award letters to all applicants.
  • Agency and Divisional Communications Coordination

    Tasks include :

  • Create and implement communications as provided by the Managing Director and HOU team members.
  • Manage and maintain the unit webpages, ensuring they are current with program data and information for client needs, with a focus on customer service and transparency.
  • Conduct queries and generate reports for the unit’s data in the Contracts Management System (CMS) and the Housing Contracts Management System (HCMS) databases in response to communications queries from Director, Governor, or MD requests. Ensure adherence to effective and inclusive community engagement practices.
  • Maintain distribution lists relevant to specific projects.
  • Other duties as required

    Tasks include :

  • Participate in agency or division workgroups.
  • May back up the Unit administrative staff when administrative staff is absent or as workload requires.
  • Required Qualifications :

    Six years of professional experience in community, trade, or economic development with a focus in affordable housing, housing finance, real estate, contracting, or in a related field; OR Six years total combination of professional-level experience and post-high school equivalent formal education (including college-level coursework, technical and / or vocational education, and / or certification programs).Combinations could include but are not limited to :

  • Associates degree and four years of professional experience
  • Associates degree and two years lived experience and two years professional experience
  • Bachelor’s degree and two years of professional experience
  • Bachelor’s degree and one year lived experience and one year of professional experience
  • Lived experience with housing instability and / or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system will substitute for two years of professional experience.

    What is lived experience? Lived experiences are relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer roles / capacities, or any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position.

  • A graduate degree or advanced degree may substitute for one year of required experience.
  • Preferred / Desired Qualifications :

  • Experience or knowledge of affordable housing, such as the Housing Trust Fund, the Low Income Housing Tax Credit, the federal HOME, or National Housing Trust Fund programs.
  • Ability to work well with diverse groups and personalities.
  • Ability to track, organize, and maintain individual workload timely and efficiently.
  • Experience providing technical assistance and customer service to clients.
  • Strong verbal and written communication skills.
  • To be considered for this position the following are needed :

  • A complete and detailed online application.
  • A cover letter (enter online).
  • At least three professional references (enter online).
  • For questions about this recruitment, please contact our recruitment team via email : comrecruitment@commerce.wa.gov - please reference the job number in your message. Work from Anywhere in Washington State

    This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.

    This recruitment may be used to fill future vacancies over the next 60 days.

    This position is covered by a collective bargaining agreement.

    Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov.

    Our Commitment to Equal Opportunity

    The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

    Department of Commerce also offers a competitive benefits package including : medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full-time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.

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