DSHS ALTSA Adult Protective Services Program Manager

Program Manager - Adult Protective Services (APS) Division

DSHS’s Aging and Long-Term Services Administration (ALTSA) invites you to be a part of an impactful role in enhancing the lives and safety of adults requiring support. In this meaningful role, you will be at the forefront of ensuring the protection and well-being of adults across six counties in Region 2 (including Whatcom to King counties), working closely with diverse communities and agencies to make a real difference. Join a collaborative team dedicated to safeguarding people from abuse, neglect, abandonment, and exploitation.

You will be responsible for overseeing the design, planning, and implementation of APS policies and procedures, ensuring that the region meets all compliance and quality assurance standards. As a key member of the management team, you will contribute to the development and revision of statewide policies, fostering long-range program objectives. With your leadership, the APS program will thrive through coordinated service delivery and collaborative partnerships with other DSHS divisions, community-based agencies, and governmental organizations.

These roles will utilize a hybrid structure of telework from locations within Region 2, specifically Federal Way, Everett, or Lynnwood. If stationed in King County, employees may receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use. As an APS field role, this position requires frequent travel to fulfill job responsibilities effectively.

Some of what you will do

• Supervise staff and oversee the development and implementation of the APS program and policies.
• Set performance expectations, hire staff, and manage workflows. Provide training, coaching, evaluation, and take corrective actions when necessary.
• Ensure the APS training plan is current and implemented. Train staff and supervisors on current policies and procedures.
• Conduct meetings with staff and perform case staffing reviews.
• Prepare and conduct timely performance evaluations.
• Coordinate regional quality assurance activities and ensure compliance with policies.
• Provide consultation and outreach to APS staff and community organizations, including law enforcement, ombudsmen, and legal services.
• Attend local, regional, and statewide meetings, workgroup planning sessions, trainings, and workshops.
• Respond to information requests from ALTSA Headquarters, legislative liaisons, and the community.
• Assemble case chronologies and supporting documents upon request.

In your first six months, you will gain a comprehensive understanding of the APS program, confidently guide your team through policy implementation, and establish yourself as a proficient program manager. You will develop effective strategies to ensure thorough investigations and data-driven goals, creating a robust plan to meet program objectives.

If you are an experienced manager in the social service industry, we welcome you to bring your proficiency and dedication to this crucial role. Together, let's create a safer, healthier community for all.

Who Should Apply 
Professionals with 9* years of experience planning, administrating developing, or delivering social and health service
programs; concurrent work experience should include:

• Leading, directing, and managing a large team in a diverse geographic area.
• Knowledge of programs administered by Aging Long-Term Support Administration. An understanding of laws and regulations regarding Adult Protective Services in Washington State and our Tribal Nations is preferred.
• Planning for program implementations, management of programs, and analyzing workload and staffing issues.

* A master's degree in health or social science, public administration, or related discipline is preferred and will substitute for 6 years of above work experience. A bachelor's degree will substitute for 4 years of above work experience.

Preferred knowledge, skills, and abilities:

• Communicate effectively both verbally and in writing.
• Interpret state and federal statutes and regulations pertaining to APS and communicate them clearly to staff.
• Analyze complex issues and develop effective solutions.
• Work cooperatively with long-term care providers, community organizations, and law enforcement.
• Supervise and manage professional staff, ensuring compliance with policies and quality assurance standards.
• Collaborate with multiple agencies, community groups, and provider networks.

These jobs are classified as a WMS2.  This advertisement has been reopened to allow additional qualified people to apply. If you have already applied for this job, you do not need to apply again--your status remains unchanged.

Interested? Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.  

Questions? Email bastrjl@dshs.wa.gov or phone Jenny at 360-791-4168, reference 01660. We partner with people to access support, care, and resources. To learn more about DSHS, go to www.dshs.wa.gov. 

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security. 

#WeAreHiring #InclusionWorks 

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
 

 
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Salary : $87,538 - $116,717