What are the responsibilities and job description for the DSHS ESA Child Support Enforcement Officer 3 position at State of Washington?
Child Support Enforcement Officer 3 - Lead Worker
The Economic Services Administration, Division of Child Support is seeking a Lead Support Enforcement Officer to join our team in Yakima, WA. This is a great opportunity to expand your current skills and advance your career as a Support Enforcement Officer within the Department.
In this role you will serve as a designated lead worker, providing direction and training to lower-level professional staff that collects, establishes, and enforces child and medical support. As the Department's representative, you will make critical casework decisions and determine child support obligations.
Some of what you will do:
What we are looking for:
Who should apply?
Professionals with two years of college-level coursework.
And
Four years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer in state service.
Please Note: Equivalent education and/or experience may substitute year for year.
How to apply
Please include current contact information for three professional references with your application and attach the following:
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact vincent.hamilton@dshs.wa.gov and reference job number 00668. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
The Economic Services Administration, Division of Child Support is seeking a Lead Support Enforcement Officer to join our team in Yakima, WA. This is a great opportunity to expand your current skills and advance your career as a Support Enforcement Officer within the Department.
In this role you will serve as a designated lead worker, providing direction and training to lower-level professional staff that collects, establishes, and enforces child and medical support. As the Department's representative, you will make critical casework decisions and determine child support obligations.
Some of what you will do:
- Serve as a lead worker and provide direction and training to staff who collect, establish, and enforce child support and medical obligations.
- Process payments, mail, and complete customer service-related duties.
- Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions.
- Determine child support obligations and debts.
- Audit work and workflow to ensure adherence to Federal and State guidelines.
- Establish Administrative Child Support Orders by researching and locating income information.
- Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support.
- Negotiate debt repayment terms.
- Calculate complex financial and medical child support obligations.
- Train staff in all aspects of child support collections/enforcement.
- Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team.
- Assist supervisor in developing/implementing training plans and performance management plans.
- Provide ongoing assistance regarding policies and procedures.
What we are looking for:
- Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support of enforcement.
- Experience with accounting and collection practices related to support enforcement.
- Case management skills to manage a large, growing, and diverse caseload.
- Excellent communication skills.
- Investigative and interview skills to find information from various sources.
- Ability to multi-task, prioritize workload, and be responsive to change.
Who should apply?
Professionals with two years of college-level coursework.
And
Four years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer in state service.
Please Note: Equivalent education and/or experience may substitute year for year.
How to apply
Please include current contact information for three professional references with your application and attach the following:
- A cover letter explaining how you see the role of an SEO3 in relation to leadership and how will you, in your role as a lead, influence the overall productivity and morale of the team.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact vincent.hamilton@dshs.wa.gov and reference job number 00668. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Salary : $4,987 - $6,705
