What are the responsibilities and job description for the DSHS ESA Support Enforcement Officer 4 position at State of Washington?
JOB
DSHS ESA Support Enforcement Officer 4 - SupervisorAre you a dynamic leader passionate about making a difference for children and families? The Division of Child Support (DCS) has an opportunity for a Support Enforcement Officer 4 -Supervisor, in Everett, WA.You will supervise a team of professional Support Enforcement Technicians and Officers. As a supervisor, you will provide key leadership and a vision consistent with our mission to provide child support services that promote the well-being of children and families. You will take an active role in ensuring we provide excellent customer service to all Field Offices, partners and the families we serve.This is more than a job—it’s an opportunity to lead with purpose and contribute to the success of families in our community.Make an impact. Apply today!Some of what you will do: Supervise and train Support Enforcement Officers and Support Enforcement Technicians in all aspects of performing IV-D program functions.Establish team procedures and expectations and evaluate staff performanceManage workflow of Support Enforcement Technicians, and Support Enforcement Officers to ensure a high volume of work is able to be completed to meet strict federal timelinesParticipate in recruitment, hiring, and selection of staff Act on behalf of other SEO 4s in their absence Provide input on policy clarifications, emergency procedures (canary notices), and manuals for DCS statewide Perform special audit functions based on questions, complaints, and claims from clients, the public, and the legislature; conducts specialized statewide auditsCoach and mentor staff, and assess training needs and requirements for their progress and developmentSupport and utilize the principles of equity, diversity, access, inclusion and belonging to foster a positive work environment.We're looking for someone that can: Gain a deep knowledge of state statutes, Federal regulations, Federal case processing standards, court decisions, Attorney General's opinion, and departmental regulations in relation to the program. Multi-task, manage interruptions, and prioritize work assignments to meet timelines and/or other prioritiesSupervise, coach, evaluate, and provide feedback on the performance of technical, professional, and other staff performing support enforcement activities Maintain confidentiality in and outside of the workplace, and conduct effective meetings Negotiate and persuade using professional judgmentWork with others to develop trust, and resolve performance management issues effectively while working with others to develop and implement solutions Demonstrate excellent oral and written communication skills, strong work ethics and exhibit sensitivity to cultural diversityMake independent decisions and determine and manage appropriate plans of action and next stepsWho should apply?Professionals with two years of college-level coursework, And Four years of experience related to child support enforcement and/or debt collection, including three years of experience as a Support Enforcement Officer. AndSix months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3. Please Note: Equivalent college-level education and/or experience may substitute year for year.Interested? Apply today!Updated Resume Three professional references with updated contact informationCover Letter describing your three strongest leadership traits and how they would benefit your, the leadership team, and Region 2 North.Questions? Please contact jesus.hernandez@dshs.wa.gov or call the main Talent Acquisition line at 360-725-5810 and reference job number 2025-00536.The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security
DSHS ESA Support Enforcement Officer 4 - SupervisorAre you a dynamic leader passionate about making a difference for children and families? The Division of Child Support (DCS) has an opportunity for a Support Enforcement Officer 4 -Supervisor, in Everett, WA.You will supervise a team of professional Support Enforcement Technicians and Officers. As a supervisor, you will provide key leadership and a vision consistent with our mission to provide child support services that promote the well-being of children and families. You will take an active role in ensuring we provide excellent customer service to all Field Offices, partners and the families we serve.This is more than a job—it’s an opportunity to lead with purpose and contribute to the success of families in our community.Make an impact. Apply today!Some of what you will do: Supervise and train Support Enforcement Officers and Support Enforcement Technicians in all aspects of performing IV-D program functions.Establish team procedures and expectations and evaluate staff performanceManage workflow of Support Enforcement Technicians, and Support Enforcement Officers to ensure a high volume of work is able to be completed to meet strict federal timelinesParticipate in recruitment, hiring, and selection of staff Act on behalf of other SEO 4s in their absence Provide input on policy clarifications, emergency procedures (canary notices), and manuals for DCS statewide Perform special audit functions based on questions, complaints, and claims from clients, the public, and the legislature; conducts specialized statewide auditsCoach and mentor staff, and assess training needs and requirements for their progress and developmentSupport and utilize the principles of equity, diversity, access, inclusion and belonging to foster a positive work environment.We're looking for someone that can: Gain a deep knowledge of state statutes, Federal regulations, Federal case processing standards, court decisions, Attorney General's opinion, and departmental regulations in relation to the program. Multi-task, manage interruptions, and prioritize work assignments to meet timelines and/or other prioritiesSupervise, coach, evaluate, and provide feedback on the performance of technical, professional, and other staff performing support enforcement activities Maintain confidentiality in and outside of the workplace, and conduct effective meetings Negotiate and persuade using professional judgmentWork with others to develop trust, and resolve performance management issues effectively while working with others to develop and implement solutions Demonstrate excellent oral and written communication skills, strong work ethics and exhibit sensitivity to cultural diversityMake independent decisions and determine and manage appropriate plans of action and next stepsWho should apply?Professionals with two years of college-level coursework, And Four years of experience related to child support enforcement and/or debt collection, including three years of experience as a Support Enforcement Officer. AndSix months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3. Please Note: Equivalent college-level education and/or experience may substitute year for year.Interested? Apply today!Updated Resume Three professional references with updated contact informationCover Letter describing your three strongest leadership traits and how they would benefit your, the leadership team, and Region 2 North.Questions? Please contact jesus.hernandez@dshs.wa.gov or call the main Talent Acquisition line at 360-725-5810 and reference job number 2025-00536.The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security
