Health Care Investigator 3 (HCI 3) DOH8622

Are you someone with an investigative background and strong organizational and technical skills, then this may be the position for you! This is a hybrid full-time, permanent Health Care Investigator 3 (HCI 3) position. 

Join us in safeguarding public health! As a Health Care Investigator 3, your expertise will play a key role in supporting the agency and division’s mission by providing timely and thorough investigations into allegations of misconduct of licensed healthcare professionals, practice reviews, and inspections of select regulated healthcare facilities—apply today to help us support Washington State’s healthcare delivery system!

 At the Division of Health Systems Quality Assurance (HSQA), we oversee Washington State’s healthcare delivery system, ensuring the highest standards of care. The Department of Health’s HSQA Office of Investigative and Legal Services (OILS) supports the agency and division mission by implementing the discipline procedures for health and health-related professionals and businesses as required under the Washington Uniform Disciplinary Act, RCW 18.130 (UDA). Together, we help Washington families thrive.

 The Office is responsible for licensing and regulating over 400,000 healthcare professionals and 7,000 facilities. As a member of the OILS team, you’ll perform complex health care investigations associated with complaints against health care professionals subject to Title 18.130 RCW, the Uniform Disciplinary Act (UDA), and the medical marijuana consultant program. The HCI 3 conducts general and technical investigations of complex cases often involving multiple health care issues, complainants, respondents, and/or professions.

Key Responsibilities Include

• Conduct general and technical investigations of complex cases often involving multiple health care issues, complainants, respondents, and/or professions.
  • Review and interpret applicable guidance, policies, rules, and statutes to determine scope of complaint as well as coordinate tactics of the investigation.
  • Formulate and write an investigative plan based on the allegations/complain.
  • Identify and interview respondents, complainants, and witnesses on site, including homes, offices, health care facilities, and other establishments across the state.
  • Prepare, organize, and write an investigative report for disciplinary authorities.
  • Write and serve subpoenas and notice of intent to subpoena to compel attendance of witnesses or the production of records and notify individuals of pending subpoenas as required by law.

Why Join Us?

• Impactful Work: Investigate the highest priority health profession complaints and provide technical support to persons requesting information regarding the healthcare professions.
• Collaborative Environment: Participate in HSQA and OILS work groups regarding subject matter expertise and assist in development and review of agency rules, policies and procedures.
• Growth Opportunities: Serve as a senior-level investigator by providing assistance and direction to lower-level healthcare investigators when directed by their supervisor.
• Work-Life Balance: Enjoy a flexible, hybrid work environment with support for a healthy work-life balance.

Ready to make a difference? Apply now and become a part of a mission-driven team dedicated to patient safety!

Location and Flexibility 

Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office.  It is anticipated that you’ll be expected at the DOH facility located in Tumwater, WA for work activities 1-day weekly.

The position requires travel within Washington State and performs investigative duties at various sites, including homes, offices, health care facilities, and other establishments across the state.  

Required Qualifications 

You must meet ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Eight (8) or more years of experience as an investigator with a criminal justice or regulatory agency, or corporate entity, which must include three (3) or more years of field experience preparing evidence, interviewing witnesses and respondents/suspects,

OR

Option 2: Two (2) or more years of experience at the Health Care Investigator 2 level or higher.

Note: Prior to a new hire, a background check including criminal record history will be conducted. The ability to pass a criminal history background check is a requirement to perform the essential duties of this position and was determined based on a job analysis. This position conducts Uniform Disciplinary Act (UDA) investigations as required by RCW 18.130, and investigates reports of unprofessional conduct, as defined in RCW 18.130.180. Unprofessional conduct includes, but is not limited to, acts of moral turpitude, dishonesty, or corruption, as well as misuse of controlled substances or prescription drugs.

As well as the following knowledge, skills, abilities, and competencies:

• Communication: Consistently communicates with complainants and respondents during the conduct of your investigations. Keep supervisors informed of relevant issues and communicate clearly and professionally with peers, management, and the public. 
• Thorough Investigations: Conducts investigations in an organized, complete, and professional manner. This involves seeking guidance from your supervisor when unclear as to how to proceed.
• Timely Investigations: Appropriately prioritizes and conducts activity in all assigned cases. Meets office timelines and completes complaint investigations within 170 days of assignment.

Preferred/Desired Qualifications

• Bachelor’s degree or higher in criminal justice, a health discipline, or related field.
• Demonstrated knowledge, ability, and experience applying state laws, including the Uniform Disciplinary Act and Washington Administrative Procedure Act.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared, with or without accommodation, to do the following:

• Commit to a full-time 40-hour, 8am – 5pm workweek schedule.
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties remotely, in person, or at the Tumwater DOH site location. 
• Move objects and materials weighing as much as 30 pounds.
• Travel statewide and out of state, when necessary, sometimes requiring overnight stays for multiple nights. 
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events. 

APPLICATION DIRECTIONS:

To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.

Attach only the following:

• Resume
• Cover letter
• 3 or more professional references, if not included in your applicant profile
• DD-214 (if applicable)

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do not include or attach the following – these documents will not be reviewed:

• REMOVE personal photos – do not submit any documents containing personal photos. 
• Transcripts (unless specifically requested in the Application Directions)
• Certifications or diplomas
• Projects or portfolios
• Letters of recommendation

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Kristina Cox at 360-485-5249 or kristina.cox@doh.wa.gov.   For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.  

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. 

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. 

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

Salary : $5,370 - $7,226