IT Business Analyst Senior Specialist

IT Business Analyst Senior Specialist

Full Time | Permanent

Salary Range: $90,060 - $121,116 Annually

This recruitment may be used to fill multiple positions.

This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Occasional in office attendance and travel is required.

The Washington State Department of Corrections has an exciting and dynamic opportunity for an analytical and customer centric IT professional! We are looking to fill two project IT Business Analyst Senior Specialist roles that will be tasked with independently analyzing and documenting user business requirements in support of agency and inter-agency large-scale, mission-critical IT projects, and enterprise applications which impact direct delivery of services. 

As an IT Business Analyst Senior Specialist, you will be responsible for independent critical thinking, analysis, and translation of business needs to technology requirements for key enterprise applications throughout DOC. The candidate of choice must be able accurately identify, assess, and translate business requirements and cross-walk business needs into technology defined requirements.

One position will support the statewide One Washington program, working with other agency and legislative stakeholders. The work will involve many DOC applications that will integrate with the new OneWA enterprise resource planning solution.

One position will support DOC’s Reentry Scorecard and key enterprise applications, including OMNI.

We are searching for an individual with technical subject matter expertise, who excels in problem resolution and validating of enterprise applications and systems to join our team. If you are excited about the possibility to improve business practices and performance ensuring institutional and public safety, we encourage you to review the job description and apply! 

A completed application packet will include:

• A cover letter regarding your interest for this position with our agency
• A detailed resume
• Three professional references
• Technical writing sample of one user story with acceptance criteria

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT Business Analyst Senior Specialist, some of your duties will include: 

• Independently performing skilled consultation, thoughtful, knowledgeable leadership, and focused analysis of business needs which could look like:
  • Defining business and technical requirements for mission- critical and highly complex enterprise-wide or divisional specific applications and systems
  • Translating the business requirements into detailed user stories and acceptance criteria that can crosswalk the business need to a description which the technical staff can use to implement the requested change
  • Support team members by ensuring understanding of assignments, peer review of deliverables, and onboarding new staff
• Providing expert-level support for user submitted help ticket analysis and resolution along with managing system defects and enhancements for DOC and vendor-supported applications as assigned including:
  • Independently conduct focused analysis and support for these mission-critical applications
  • Serves as the IT Subject Matter Expert (SME) for technical support to the business users
  • Independently performs testing on applications to determine if an issue is a system defect or if an enhancement is required
• Supporting the Quality Assurance team in development of test cases and scenarios to include:
  • Planning and facilitating user acceptance testing (UAT) for mission-critical applications and systems
  • Serving as a SME and trusted advisor for the Quality Assurance (testing) team with regards to quality assurance and testing for assigned IT projects
  • Directly influencing test scenarios and test cases based on the business requirements, system requirements, system documentation, and system end-user documentation
• Supporting the agency and IT, this position will complete Legislative Bill Analyses
• Effectively communicate with agency staff, system end users, technical staff, contractors and vendors
• Other duties as assigned

What we need (required qualifications):

AND

• A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas:
  • Business analysis
  • Eliciting and managing technical and functional requirements
  • Analyzing systems and data
  • Providing customer or technical support for enterprise applications
  • Design documentation
  • User acceptance testing
  • Project management
  • Technical documentation

OR

AND

AND

• A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas:
  • Business analysis
  • Eliciting and managing technical and functional requirements
  • Analyzing systems and data
  • Providing customer or technical support for enterprise applications
  • Design documentation
  • User acceptance testing
  • Project management
  • Technical documentation

OR

AND

AND

• A minimum of five (5) years of broad, progressive professional IT experience, gained over the last eight (8) years, in any of the following areas:
  • Business analysis
  • Eliciting and managing technical and functional requirements
  • Analyzing systems and data
  • Providing customer or technical support for enterprise applications
  • Design documentation
  • User acceptance testing
  • Project management
  • Technical documentation

In addition to the above qualifications, the below are also required:

• Ability to plan and manage time effectively by identifying and handling competing priorities professionally
• Makes effective decisions within short timeframes, taking appropriate action to ensure continued delivery of services
• Possess strong verbal and written communication skills and be able to bridge the gap between technical and business requirements

What will make your application stand out (preferred qualifications): 

• Knowledge and experience using Azure DevOps (ADO), Easy Vista, Visio, SnagIt, SharePoint, Adobe Acrobat Pro, and Microsoft Office Suite Software
• Experience applying the Business Analysis Body of Knowledge (BABOK) and/or Project Management Body of Knowledge (PMBOK) techniques
• Knowledge and experience with software development life cycle (SDLC) and system implementation process, including requirements gathering
• Business Analysis and/or Project Management training and/or certification
• Possess one of the following certifications and be current:
  • PMP or PMBOK – Project Management Body of Knowledge BA
  • CBAP
  • BABOK – Business Analyst Body of Knowledge
• Agile and/or Scrum Alliance training and/or certification(s)

Vision:  Working together for safer communities.

Mission:  Improving public safety by positively changing lives.

Our Commitment:  To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• This recruitment may be utilized to fill more than one position. 
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.   If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
  **Please note:  Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. 
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. 
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. 
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Telework Details

This position may be allocated for telework. Work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time.  Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite.  Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer: 

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation.   Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Salary : $90,060 - $121,116