IT Systems Administrator – Senior, ITC Liaison

Work Hours and Partial Telework flexibility may be available and considered
Salary: $7,505.00 - $10,093.00 Monthly

Review of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment at any time after 2/10/25. It is in your best interest to submit materials as soon as possible.

Want to join something GREAT and make a difference?
The Department of Natural Resources (DNR) has an exciting opportunity within our IT Division. Do you want to have a part in helping to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations? If so, join the DNR IT Division as a Systems Admin – Senior/Specialist / ITC Liaison, collaborating with regional IT partners to manage non-centralized solutions, advise on the selection and architecture of new solutions, and assess IT needs, provide training and support and ensure the effective use of enterprise IT tools in the regions. We’re seeking an excellent communicator with strong customer service skills to join us in supporting our vibrant and diverse agency in its mission, to work as part of a cohesive team, and to uphold a professional and positive demeanor while working under tight deadlines as priorities shift. 
 
The ITC Liaison acts as a lead position responsible for the collaboration between the Regions IT staff and the central enterprise IT division. When acting in Tier 3 situations, this position is responsible for developing processes, procedures, training, and documentation. Also, developing the same tools for enterprise solutions for Region ITCs. This position will be responsible for traveling regularly to different regions in the state to work hand in hand with the ITCs and understand their non-centralized solutions, and their specific needs and to design solutions and advocate for their needs with central IT staff.
 
Please Note: This position has the flexibility to work remotely part-time, however, it will be required to travel regularly to the regions and work with field staff.  It may also be required to come into the office occasionally. The duty station is in Olympia, Washington and the successful candidate must agree to travel to the office for in-office rotations, key scheduled meetings, or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.
Responsibilities:

• Coordinate and liaise with technical staff in the Regions to assess IT needs, provide training and support, and ensure effective utilization of IT resources
• Develop plan, design, and implement new technologies and solutions for the regions
• Resolve incidents and conduct root cause analysis of critical region system outages
• Provide on-the-ground backup and support for region IT.
• Coordinate and collaborate with region IT staff to standardize IT purchasing in the regions and for fire teams.

Required Qualifications: 

• Bachelor’s Degree in computer science, information technology, or related field AND 7 or more years of professional IT experience;
  OR a combination of education and/or experience equivalent.
• Experience in systems integration or end-point architecture, supporting over 1000 customers.
• Experience in leadership and consultation for projects and enterprise systems that carry out organization-wide information technology functions.
• Experience in architectural analysis and design developing enterprise projects.
• Experience leading a team of technology professionals to develop and achieve goals.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations and public records retention and requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

Special Requirements and Conditions of Employment:

• Must pass fingerprint and background checks due to exposure to law enforcement and sensitive data.
• Standard office/cubicle setting.
• The position will require frequent travel to field offices within the state and occasional travel for meetings and trainings.

Desired Qualifications:

• Possesses one or more of the following certifications: MCSE, MCSA, MCITP, Network , CCNA, and CCIE certifications.

Don’t let doubts stop you from applying for this position - If you have any questions about the required qualifications or how your experience relates to them, please contact us at DNRrecruiting@dnr.wa.gov. A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don’t hesitate to apply!Application Requirements:

• Apply online: at www.careers.wa.gov (Click on the APPLY button above).
• Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.
• Resume: that details your experience and qualifications.
• References: at least three professional references with current telephone numbers– you may attach a document, use the References text field in the online application, or include it with your resume.
• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

Questions?  Please contact Liz Lewis-Lee at Liz.lewislee@dnr.wa.gov / 360-902-1525or e-mail us at DNRrecruiting@dnr.wa.gov

Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

About the Department of Natural Resources (DNR). 
At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity, and inclusion. 
Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.
Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
Our Core Values:

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:
This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.
 
DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number prior to attaching it. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email CareersHelp@des.wa.gov.

Check us out on: DNR’s website | Facebook | Twitter | Instagram | YouTube | WordPress

Salary : $90,060 - $121,116