Patient Services Supervisor (Nonpermanent)

• A detailed resume
• A cover letter
• Three professional references

• Provide mentoring, guidance, support, and address staff questions/concerns.
• Develop support staff short-term and long-term team goals and objectives consistent with policy requirements, headquarters directives, and facility clinic operational needs. 
• Ensure expectations are clearly communicated, understood, and achievable. 
• Direct, monitor, and track staff activities to include workload, performance standards, and deadlines. 
• Ensure all supervisory level personnel actions are in accordance with CBA and applicable HR regulations. 
• Ensure assigned staff compliance with all department training requirements and identify staff training deficits and potential training solutions. 
• Conduct and assist with training of health services support staff. Ensure assigned staff are fully cross trained to cover all elements of health services scheduling support. 
• Manage support services absences and relief needs to ensure full and consistent service coverage and act on leave requests as received. 
• Conduct annual performance evaluations and if necessary, make corrective action decisions in accordance with DOC policy and current CBA. 
• Conduct selection of new support staff to include, coordination with HR, interviewing, and providing hiring recommendations to management. 
• Provide back-up coverage for PSRs.

• Oversight of clinic/hospital scheduling: medical, dental, and mental health (on-site and off-site scheduling) and other services, to include MCC Transportation team, coordination of resources and clinic schedules, maintain schedules in on-line appointment system.
• Data management for entry and maintenance of databases, to develop and decipher reports, provide data and analysis/applications as needed or requested
• Manage support resources to ensure uniform delivery of services and coverage on a daily basis to include acting as backup for support staff as necessary to fulfill operational needs.
• Ensure clinic statutory and policy requirements to maintain a working knowledge of DOC statutory health service requirements including Offender Health Plan (OHP), Health Information Management Protocols (HIMP), DOC Policy, and other applicable regulatory agency requirements.
• Assist with agency health services operation inspection audits.
• Assist health services management and stakeholders in various tasks.
• Provide accurate & reliable information pertaining to health services scheduling, groups or communities (including colleagues and correctional personnel). This includes completing OMNI HS audits: Cancer Tracker, GA Tracker, NIO lists, unresolved off-site appointments lists, and OMNI on-site appointments listings.
• Maintain confidential and important documentation in standard filing practices.
• Assist clinic staff with technology assistance.
• Reception and general customer service of MCC Health Services.
• Complete QRR's as assigned.
• Investigate and resolve NIO list by due dates.
• Ensure all PSR's gain/maintain access to all off-stie EMR systems as needed.
• Work closely with Transport team to assist in managing and monitoring off-site trips.
• Place medical holds on patients accordingly.
• Complete chronos and close consults.

• Conduct monthly face to face documented Supervisory conferences with each PSR.
• Conduct annual performance evaluations for each staff member you supervise.
• Conduct weekly staff meetings with supervisees and maintain meeting minutes.

• Attend required staff meetings
• Establish good working relationships with staff, patients, and community stakeholders.
• Attend all trainings as required.
• Manage emails and ensure timely response.
• Complete all documentation according to policy requirements.
• Remain up to date concerning workflow expectations and processes at MCC and within DOC.

• Three years of experience of increasingly responsible office experience in healthcare setting.
• Must have at least three years of experience as a supervisor.
• Proficiency in computer skills to include MS Word, Excel and PowerPoint.
• Proficiency with medical terminology.
• Possess advance typing and computer software application skills.

• A bachelor's degree in a medically related or public relations field AND one year experience in a healthcare setting which includes lead responsibility. OR equivalent education/experience.
• Correctional experience.
• Ability to multitask and provide appropriate attention to the needs of various entities.

• The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
• If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

• The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire.  When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
• This recruitment could be used to fill multiple permanent or non-permanent positions.
• The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

• Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

Salary : $5,564 - $7,489