Program Manager (WMS1)

We are dedicated to growing a culture of belonging through our values: 

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.


As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. 


Reporting to the Assistant Administrator, you will be responsible for directing the licensing, and education efforts of division licensing programs. Not only will you be providing licensing support to several of our Boards and Commissions and developing regulatory policies and procedures to support program efforts, but you will also provide your staff with guidance and direction to build productive, cohesive teams. Although much of your work will be autonomous, your ability to collaborate cross divisionally will be key to your success.

Some of what you will do:

• Perform timely bill analysis and preparation of fiscal notes and decision packages during legislative sessions.
• Provide information to regulatory and advisory boards and commissions on issues related to the board or commission licensee base.
• Act as an expert on licensing program issues.
• Collaborate on rule changes that affect licensing.
• Monitor program expenditures to ensure the program is spending within its budget authority and that appropriate fees are in place.

• Demonstrated experience:

  • leading teams and managing programs.

  • applying leadership skills and change management principles.

  • developing and implementing strategic and operational plans for a section, business, or program.

  • in the development, interpretation and application of policies and procedures.

• Demonstrated ability to:

  • work cooperatively and productively with employees and partners on projects, day-to-day operations and initiatives while maintaining positive working relationships.

  • identify and solve problems in operational areas, negotiation skills, human resources, budget management, and staff performance accountability.

  • maintain effective communications with all levels within.

• Excellent organization skills for maintenance of records and reports.

• Bachelor’s degree in business or equivalent experience.

Additional Requirements of Employment:

• The ability to work in-person in our Olympia office three days a week or more as business needs arise.
• The ability to travel overnight and out of state. 
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• Select the Apply button at the top of this job announcement. 

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.

We value diverse perspectives and life experiences. 
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Salary : $80,000 - $89,000