What are the responsibilities and job description for the Quality Assurance & Continuous Improvement Program Manager position at State of Washington?
About WSDOT
Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation!
The Washington State Ferry (WSF) system is essential to Washington's transportation network, linking communities on both sides of Puget Sound and the San Juan Islands. There are over nearly 400 sailings each day on nine ferry routes. WSF transports nearly 19 million passengers a year and has more than 1,900 employees. Employees perform a variety of duties on vessels, in terminals, at the maintenance facility, and at the Seattle headquarters.
The Opportunity
WSDOT is currently seeking A Quality Assurance and Continuous Improvement Program Manager to oversee the development, implementation, and management of quality assurance systems and processes for WSF operations. This role is critical in ensuring compliance with industry standards and regulatory requirements while driving continuous improvement initiatives to enhance operational efficiency and performance quality. The Quality Assurance and Continuous Improvement Program Manager is responsible for establishing and maintaining a robust quality assurance framework that ensures compliance with maritime regulations and industry standards.
What to Expect
This position plays a pivotal role in ensuring that marine operations adhere to high-quality standards and regulatory compliance. This position directly influences operational efficiency, service reliability, and safety, thereby enhancing the organization’s reputation and expectations of our customers, the communities we serve, and our stakeholders. Key responsibilities include :
- Developing and implementing quality assurance policies and processes to ensure compliance with industry standards;
- Creating metrics;
- Leading continuous improvement initiatives using methodologies like Lean and Six Sigma;
- Collaborating and creating training and workshops to foster a culture of quality among teams;
- Engaging with internal and external stakeholders to address quality concerns and implement best practices.
Among the varied range of responsibilities held within this role, you / the Quality Assurance and Continuous Improvement Program Manager will :
Qualifications
To be considered for this opportunity, the following are
required
It is
preferred
that qualified candidates also have :
Important Notes
Why WSDOT
Work-Life Balance
We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
Paid Leave
In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
Tuition Assistance
Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
Plan For Your Future
WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs and much more.
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application :
Please click the "APPLY" button to proceed.
WSDOT is an equal-opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and / or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter, Renee Mason, at renee.mason@wsdot.wa.gov. Please be sure to reference 24DOT-WSF-9W142 in the subject line.
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