Quality Assurance Manual Test Lead (ITQASS/ETS)

Quality Assurance Manual Test Lead (ITQASS/ETS)

71108250

This recruitment is posted continuously. Application review will begin on January 16^th, 2025, and you are encouraged to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.  

We are seeking a Quality Assurance Manual Test Lead to support the quality assurance of Health Care Authority Benefits Employee and Retiree Benefits (ERB) software systems. The successful candidate will assist in the review and testing delivery of program deliverables using proven project management principles while simultaneously leading and mentoring the QA team in established test approaches and techniques. While Washington state is already a leader in healthcare technology this position will have a pivotal role in advancing the state of technology in our agency and potentially other agencies. It will have a high impact on ensuring services are available for PEBB and SEBB members, with a major driver that we have quality of delivery of services that allow people to access the health services they need when they need them.  

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) division is the agency’s designated technology provider. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of Health Care Authority divisions and business program groups.

About the position: 

This IT Quality Assurance - Senior Specialist will work with highly motivated ERB project staff focusing on leading quality assurance through testing the Benefits 24/7 (B247) health election system planning system and other systems to support processes, requirements traceability, accessibility/usability, and defect tracking. This position will ensure assigned applications are fully tested, defects tracked to resolution, and defined business processes are functional.

This position may be eligible to telework full time. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Some of what you will do:

• Develop and implement comprehensive test plans and strategies for the Workday ERP implementation project.
• Lead a team of testers to execute test cases and scenarios, ensuring thorough coverage of all functional areas.
• Collaborate closely with the project management and development teams to identify testing requirements and priorities.
• Establish and maintain testing standards, procedures, and documentation.
• Conduct regular reviews of test results and identify areas for improvement in system functionality and performance.
• Coordinate with business stakeholders to ensure that testing aligns with user requirements and expectations.
• Manage the defect tracking process, including identification, prioritization, resolution, and reporting.
• Provide regular status updates on testing progress and issues to project stakeholders.
• Mentor and coach team members to enhance their testing skills and knowledge.
• Stay current with industry best practices and emerging trends in testing methodologies and quality assurance techniques.
• Oversee and lead the Quality Assurance test staff across all the state agencies ensuring that the critical timelines are met. 
• Lead end to end testing across all the agencies. All agencies have their own unique shadow systems.
• Coordinate successful User Acceptance Review across all state agencies. The ERP will be changing the way staff do their work, which may cause pushback on implementation.

Required qualifications:

Minimum education/experience

• Three (3) years of technical leadership experience, particularly in QA.
• Three (3) years of IT consulting and research skills.

Qualifying candidates will also meet one of the following criteria options: 

Option 1: 

• Master’s degree in computer science, information technology, or a closely related field.
• Three (3) years of IT experience in:

1. Maintaining software applications.
2. Implementing software development projects, including exposure to testing in an Agile environment using testing and release management tools.
3. Business/Technical Analyst within an Information Technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
4. Performing manual or automated testing for large and small software applications.

Option 2:

• Bachelor's degree in computer science, information technology, or a closely related field.
• Five (5) years of professional IT Experience in the areas listed above.

Option 3: 

Option 4: 

Preferred qualifications:

• Proficient in Microsoft Office Suite: Including Excel, Word, Visio, PowerPoint, SmartSheets and SharePoint.
• Experience with Project management principles and methodologies.
• Certified Software Tester (CSTE) or Certified Software Test Professional (CSTP).
• Proficiency in implementing accessibility standards (WCAG 2.0 AA).
• Knowledge and experience with assistive technologies (e.g. JAWS, NVDA, Voiceover).
• Experience creating test plans and test suites is Azure dev ops.

How to apply: 

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume 

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. 
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. 

About HCA:  

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.   

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA 
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. 
• Tuition reimbursement
• And free parking! 

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angel Matthews at angel.matthews@hca.wa.gov

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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Salary : $90,060 - $121,116