Software Quality Assurance Tester

Join a high performing team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC.

The Courts of Limited Jurisdiction Case Management System (CLJ-CMS) project is seeking a Software Quality Assurance Tester to join a high functioning project team as they implement a statewide case-management system to support the states district and municipal courts. This position is crucial to support the development and maintenance of systems through testing, defect reporting and analysis, and participation in system implementation.  

Reporting to the CLJ-CMS IT Supervisor, this position works with a team of QA Testers to provide quality assurance support to the development and maintenance of systems through testing, defect reporting and analysis. This role also participates in system implementation as needed. This position provides quality assurance support to the development and maintenance of systems through testing, defect reporting and analysis, and participation in system implementation.

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Job #:              2025-008

Status:             Project – Limited-Duration, Full-Time*

Location:         Olympia, Washington

Salary:             Range 68: $82,512 - $108,252 per year (DOQ).  

Opens:            Friday, January 31, 2025

Closes:            Thursday, February 13, 2025. AOC reserves the right to close the recruitment at any time.

*Duration: This is a CLJ-CMS project position that has secured funding through June 30, 2025. It is anticipated that continued funding will be approved through December 31, 2027.

AOC requires employees to reside in Washington State.  Any exceptions must be approved.  If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires one (1) day per week working on site at AOC facilities.

• Analyzes system requirements and creates test data, test cases, and test plans to ensure that new and revised systems meet identified customer needs.
• Plans, documents, evaluates, and tracks testing results to ensure system applications are free from defects.
• Communicates and collaborates with business analysis and technical staff on issues, changes and enhancements that may affect data, workflow and/or functionality within the COTS software being implemented.
• Maintains a test documentation library.
• Performs regression testing on vendor software, including updates and development fixes received from vendor; tests development for data exchanges produced through project software developers. 
• Applies automated testing tools to assess quality of software.
• Uses technical tools (such as SQL Queries, file managers) to create and manage test data, and analyzes test results.
• Performs duties as required.

• Five (5) years of experience working in a complex information technology environment.

A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and key competencies of the Software Quality Assurance Tester may substitute for the qualifications listed.

Key Competencies

Demonstrates Agency Values:

• Integrity
• Accountability
• Teamwork
• Inclusion  

Behavioral Competencies:

• Influencing
• Problem solving
• Planning/organizing
• Consulting
• Relationship building
• Tact/diplomacy  

Knowledge, Skills and Abilities:

• Interpersonal skills to establish and maintain professional working relationships with co-workers, customers, and vendor
• Communication skills that facilitate effective, appropriate information exchanges 
• Ability to effectively communicate both orally and in writing; communicates clearly and concisely in written reports and able to deliver information through presentations as needed
• Ability to identify, analyze and summarize problems using plain talk principles. Works effectively with team members to develop recommendations for solutions.
• Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with organizational and project objectives 
• Ability to prioritize and coordinate delivery of multiple assignments and the flexibility to adjust priorities within workload assignments based on business need and/or direction from supervisor or lead.
• Ability to manage time and resources to accomplish identified goals and objectives
• Ability to accomplish work objectives, complete assignments set by supervisor
• Ability to self-initiate, achieve excellent results with little need for direct oversight
• Ability to accept personal responsibility for the quality and timeliness of work
• Knowledge of computer applications, operating systems, and current technologies available to facilitate product and service delivery for the project
• Ability to learn new concepts and skills; absorb and retain new information
  • Demonstrated ability in a combination of the following technology and business areas:

1. Microsoft Office - Word, Excel, PowerPoint, Visio and Project
2. Experience using UI Path, LeapWorks or similar automated testing software
3. Experience with business process elicitation methods and documentation of work flow
4. Methodologies and principles of Business Process Engineering (BPE / BPM)
5. Principles of Change Management
6. Quality Assurance methodologies  
7. Packaged application systems featuring a high level of configurability to end-user requirements
8. Understanding of Software Development Life Cycle methodology  

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position: CLICK HERE TO APPLY.

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not covered under the overtime provisions of the Fair Labor Standards Act (FLSA) depending upon salary level.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law.   Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 704-4143, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SPECIAL NOTE: Before hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Salary : $82,512 - $108,252