What are the responsibilities and job description for the Telephony Services Manager position at State of Washington?
JOB
Telephony Services Manager (EMS 3)Join an exciting team!Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. WaTech sets the strategic technology direction of the state in multiple domains and programs and is responsible for the state’s core technology services. About the position This position is a part of the Telephony Services team within WaTech’s Network Services Division (NSD). The Telephony Services team is responsible for the technical design, procurement and implementation of the telephone/voice services that support WaTech’s customers.As the Telephony Services Manager, you will provide leadership and strategic planning to assure the delivery and implementation of information technology products and services to more than 80 public organizations. You will be relied on to provide implementation planning, leadership and direction that enables the timely, cost-effective delivery of Telephony services to meet the vital needs of public agencies.
EXAMPLE OF DUTIES
Some of what to expect with this role: Provide leadership, mentoring and supervision to Telephony supervisors and staff responsible for providing the Telephony Service team's strategy and consulting.Manage the development and implementation of workgroup standards and procedures for Telephony staff.Manage vendor relationships and contracts to ensure appropriate levels of support while obtaining maximum value in the purchasing process.Analyze the impact of new technologies and services on existing staffing levels and rates/allocations.Lead change and develop and implement an organizational vision that integrates key state goals, priorities, values and other factors.Provides expertise on the strategic direction of service offerings that impact Telephony and NSD units, ensuring the ongoing optimization of current services while planning for future needs.Provide expertise in the strategic direction of service offerings that impact EDN and NSD Units, ensuring the ongoing optimization of current services while planning for future needs.Prepare performance reports for and provide financial updates to NSD and agency leadership. Develop an annual budget for the assigned business areas collaborating with the Network Service Business Relationship Manager, division and agency management. Demonstrate financial acumen through cost analysis report preparation, budget management and profit planning.
SUPPLEMENTAL INFORMATION
Telework: This position is approved for telework. However, it requires the incumbent to be within a 2-hour radius of Olympia, Washington. We value diversity and different perspectives: WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. What WaTech offers: As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance. To learn more about WaTech, and what our employees enjoy about working here, please visit our website. How to apply: Applications for this recruitment will be accepted electronically. Please select the large “apply” button at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.To be considered for this position you will need to: Submit a complete Online Application. Answer all required Supplemental Questions.Attach a Letter of Interest that addresses how your experience qualifies you for this role. Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position. Attach a separate document with at least Three Professional References. This should include: Reference name, nature of the relationship (i.e. company and supervisor, coworker, etc.), phone number, and email. References should be individuals you have worked with in the past five years, if possible, and include at least one current, or most recent supervisor. *We will not conduct reference checks without your signed release. Note: Applications without the requested information identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration. Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)Conditions of employment: This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment. Recruitment process: First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions. Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to Rebekah.Wilkes@WaTech.wa.govPersons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov.Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Telephony Services Manager (EMS 3)Join an exciting team!Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. WaTech sets the strategic technology direction of the state in multiple domains and programs and is responsible for the state’s core technology services. About the position This position is a part of the Telephony Services team within WaTech’s Network Services Division (NSD). The Telephony Services team is responsible for the technical design, procurement and implementation of the telephone/voice services that support WaTech’s customers.As the Telephony Services Manager, you will provide leadership and strategic planning to assure the delivery and implementation of information technology products and services to more than 80 public organizations. You will be relied on to provide implementation planning, leadership and direction that enables the timely, cost-effective delivery of Telephony services to meet the vital needs of public agencies.
EXAMPLE OF DUTIES
Some of what to expect with this role: Provide leadership, mentoring and supervision to Telephony supervisors and staff responsible for providing the Telephony Service team's strategy and consulting.Manage the development and implementation of workgroup standards and procedures for Telephony staff.Manage vendor relationships and contracts to ensure appropriate levels of support while obtaining maximum value in the purchasing process.Analyze the impact of new technologies and services on existing staffing levels and rates/allocations.Lead change and develop and implement an organizational vision that integrates key state goals, priorities, values and other factors.Provides expertise on the strategic direction of service offerings that impact Telephony and NSD units, ensuring the ongoing optimization of current services while planning for future needs.Provide expertise in the strategic direction of service offerings that impact EDN and NSD Units, ensuring the ongoing optimization of current services while planning for future needs.Prepare performance reports for and provide financial updates to NSD and agency leadership. Develop an annual budget for the assigned business areas collaborating with the Network Service Business Relationship Manager, division and agency management. Demonstrate financial acumen through cost analysis report preparation, budget management and profit planning.
SUPPLEMENTAL INFORMATION
Telework: This position is approved for telework. However, it requires the incumbent to be within a 2-hour radius of Olympia, Washington. We value diversity and different perspectives: WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. What WaTech offers: As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance. To learn more about WaTech, and what our employees enjoy about working here, please visit our website. How to apply: Applications for this recruitment will be accepted electronically. Please select the large “apply” button at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.To be considered for this position you will need to: Submit a complete Online Application. Answer all required Supplemental Questions.Attach a Letter of Interest that addresses how your experience qualifies you for this role. Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position. Attach a separate document with at least Three Professional References. This should include: Reference name, nature of the relationship (i.e. company and supervisor, coworker, etc.), phone number, and email. References should be individuals you have worked with in the past five years, if possible, and include at least one current, or most recent supervisor. *We will not conduct reference checks without your signed release. Note: Applications without the requested information identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration. Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)Conditions of employment: This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment. Recruitment process: First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions. Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to Rebekah.Wilkes@WaTech.wa.govPersons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov.Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
