Demo

Family Support Specialist

State of West Virginia
Liberty, WV Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/7/2025

Salary : $34,247.00 - $58,936.00 Annually

Location : - Various Locations, WV

Job Type : Full-Time Permanent

Job Number : 9344Cas

Department : Various Departments

Opening Date : 03 / 22 / 2024

Closing Date : Continuous

LOCATION OF VACANCY : STATEWIDE

Nature of Work

Under general supervision, performs work at full-performance level by providing case management services requiring development of a time limited personal responsibility contract for applicants and recipients of public assistance and employment programs provided by the Office of Family Support.

Conducts personal interviews with applicants and / or recipients, recording, evaluating and verifying social and financial information, determining services needed to enable fulfillment of personal responsibility contract goals, analyzing and interpreting aptitude and interest test results to direct the development of employment goals for applicants / recipients, coordinates with other social service and community organizations when appropriate to ensure completion of personal responsibility contract and conducting case management activities related to continuing eligibility for services.

Employee must possess a valid driver's license and must have access to transportation for required travel. Performs related work as required.

Click The APPLY Link To Apply Online .

IMPORTANT : Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION : Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified If you are claiming Veterans preference, please submit "MEMBER 4" form and / or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training / licensure, or Veterans documentation contains your Social Security Number and / or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to : applicantservices@wv.gov or by mail to : WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one (1) or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for one-hundred eighty (180) days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Examples of Work

  • Negotiates a Personal Responsibility Contract with clients to outline goals, and a plan of action.
  • Provides or arrange for delivery of needed services and monitor the progress of the plan.
  • Develops employability plans to assist client in attaining employment goals, and provide / arrange services that may be necessary.
  • Arranges needed testing to determine general functional levels, aptitude and interest for vocational planning.
  • Counsels client / families in achieving employment goals, and fulfilling Personal Responsibility Contract.
  • Conducts job development with community employers by interacting with a variety of professionals, elected officials, agency directors and community leaders to assess employment needs of the community and to refer clients to the appropriate agency.
  • Develops and monitor contracts with work sites for subsidized employment, work experience activities and community volunteer programs.
  • Conducts job search instruction when appropriate and direct clients in job search activities through utilization of job seeking skills and group or individual employment counseling.
  • Assesses the need for social service intervention, and direct the client to community resources when appropriate.
  • Explains the policies, rules, regulations and goals of the program to clarify requirements for the client and identify the agency.
  • Determines the level of services needed by using the appropriate guidelines and manuals.
  • Conducts interviews and process applications for services and evaluate the applicant / recipient needs by interviewing the client initially to gain an overview of the client's financial resources and social circumstances pertinent to eligibility for services.
  • Updates the case files by scheduling periodic home or office visits with the clients, recording progress reports and by communicating with the client by telephone to assist in monitoring the client's progress in achieving the goals of the Personal Responsibility Contract.

Knowledge, Skills and Abilities

  • Ability to read and comprehend federal and state laws, rules, regulations and policies pertaining to social welfare work and training programs and the rules, regulations and procedures of the programs of the Office of Family Support.
  • Ability to apply interviewing techniques and methods for obtaining and communicating information.
  • Ability to interact effectively with people from a wide range of socio-economic backgrounds.
  • Ability to record pertinent facts, perform basic arithmetic, maintain records, plan and organize work independently and effectively while working under time constraints.
  • Ability to read and comprehend theories, principles, methods and techniques of employment related social service case work and referral and placement techniques and procedures.
  • Ability to identify general economic and labor market conditions prevailing in the state.
  • Ability to identify a variety of occupations and their required qualifications and the job seeking and interviewing techniques and methods to assist clients in obtaining employment.
  • Ability to assess social, education, and economic circumstances of clients to determine needs for employment, social and support services.
  • Ability to analyze job requirements and evaluate client's qualifications and to determine the necessary plan to assist the client in attaining employment.
  • Ability to communicate both orally and in writing and to exercise independent judgment with regard to client's ability to participate in employment development.
  • Ability to maintain records, prepare reports and correspondence and related work.
  • Ability to counsel clients in favor of specific actions, changes in attitude or behavior.
  • Minimum Qualifications

    Training : A bachelor's degree from an accredited college or university.

    Substitution : Any combination of college training and / or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and / or families toward normal social development may substitute for the required training on a year-for-year basis.

    Experience : One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and / or families toward normal social development.

  • The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment.
  • State employment offers a variety of benefits.

    The minimum qualifications for this job title are as follows : Training : A Bachelor's degree from an accredited college or university.Substitution : Any combination of college training and / or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and / or families toward normal social development may substitute for the required training on a year-for-year basis.AND : Experience : One (1) year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and / or families toward normal social development. Please note : All college / university education must be verified by attaching a copy of an official transcript to your online application or by emailing it to the West Virginia Division of Personnel at applicantservices@wv.govAlso note : job duty descriptions of all experience MUST be included in the Work History section of your online application in order for it to count as qualifying toward the minimum qualifications.How do you qualify for this job title?Please read all options before selecting the one that best describes you.

  • I have a bachelor's degree from an accredited college or university. Plus I have more than one (1) year of experience in which I have interviewed clients / customers and learned about their specific situations to assist me in evaluating their circumstances. From this interview, I evaluate data and compare it to established standards and guidelines.
  • I have a bachelor's degree from an accredited college or university. Plus I have more than one (1) year of experience in which I have helped troubled individuals and / or families in order to assist them in navigating to normal social development.
  • I do not have a bachelor's degree but I do have at least five (5) years of full-time experience or equivalent part-time experience (put an example here - like 10 years) in which I have interviewed clients / customers and learned about their specific situations to assist me in evaluating their circumstances. From this interview, I evaluate data and compare it to the established standards and guidelines.
  • I do not have a bachelor's degree but I do have at least five (5) years of full-time experience or equivalent part-time experience (put an example here - like 10 years) in which I have helped troubled individuals and / or families in order to assist them in navigating to normal social development.
  • I have sixty (60) undergraduate semester hours plus three (3) years of experience.
  • I have thirty (30) undergraduate semester hours plus four (4) years of experience.
  • I have none of the above. I will not qualify and will not apply.
  • How many total years of qualifying full-time or part-time paid experience do you have in interviewing clients, customers, or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and / or families towards normal social development?

  • I have a Bachelor's degree with one (1) but less than two (2) years of the above described experience OR a total of five (5) but less than six (6) years of the above described experience.
  • I have a Bachelor's degree with two (2) years but less than four (4) years of the above described experience OR a total of six (6) years but less than eight (8) years of the above described experience.
  • I have a Bachelor's degree with four (4) or more years of the above described experience OR a total of eight (8) or more years of the above described experience.
  • Were all of the jobs listed in your application paid?

    If you answered NO to the above question, please list below the names of the employers for which you did not receive compensation. Compensation may not only be salary or wages. It may be room and board, gas mileage, etc.If you answered YES to the above question, please put NONE.

    We do not accept any of the following documentation. These will not be utilized during the application process. Such documentation will not be reviewed or accepted. Resumes will not be accepted in place of a completed application.1) Unofficial transcripts2) High School Diploma / transcripts3) Unrelated documents not pertaining to the position for which you are applying4) Any international degree that has not been evaluated by a N.A.C.E.S. (National Association of Credential Evaluation Services) approved organization. For more information, please visit : 5) Resumes (this information must be included in the Work History section of your application)Please do not attach any of the above documentation to your application, nor send it to the Division of Personnel via email or regular mail.I have read and understand this statement pertaining to my application.

    Confirmation. By submitting my application I confirm and agree that all application statements are correct. I further understand that all my information is subject to verification and any misrepresentation is grounds for permanent disqualification.

  • I confirm the above statement.
  • Required Question

    Salary : $34,247 - $58,936

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