Lodge Desk Clerk - Natural Resources - Tucker Co.

Nature of WorkParks / Blackwater Falls State Park Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports. Performs related work. This is an overnight shift / night audit position. Operates room Master property management system. Registers guests by phone, in person, or by electronic means. Assigns appropriate rooms or cabins based on their availability. Collects money for lodging and services, and provides a receipt to the guest. Displays brochures, post cards and other information material in the desk area and other assigned areas. May oversee and coordinate the work of other lodge desk clerks. Completes and submits satisfactory required night audit reports after calculating totals for the shift. Ability to communicate easily and clearly, both orally and in writing. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Ability to use a calculator to perform basic math functions to count drawers and submit night audit reports on a daily basis that show purchases and payments made by guests. Performs related work as assigned. Regular attendance is required.Click The APPLY Link To Apply Online.IMPORTANT : Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.ATTENTION : Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.If you are claiming Veterans preference, please submit "MEMBER 4" form and / or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training / licensure, or Veterans documentation contains your Social Security Number and / or birthdate, please redact that information before submitting it to the Division of Personnel.Please attach documents to the online application before submitting it. Or, you may email it to : applicantservices@wv.gov or by mail to : WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete aJob Interest Cardfrom the slide-out menu located at the top left of ourJob Opportunitiespage.Minimum QualificationsTraining : Education equivalent to graduation from a four-year high school.Experience : No previous experience necessary.Substitution : A combination of completion of the eighth grade and one year of full-time or equivalent part-time paid experience in retail sales or reservation / registration-desk-related work may substitute for the training.

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