Consumer Affairs Analyst (2 Vacancies)

Bring your analytical experience to the Public Service Commission of Wisconsin as a Consumer Affairs Analyst (Program and Policy Analyst - Advanced)!

The Public Service Commission (PSC) is an independent state agency that is responsible for regulating more than 1,100 Wisconsin public utilities, which provide electric, natural gas, combined water and sewer utilities, and certain aspects of local telephone service to households and businesses throughout the state! The PSC of Wisconsin ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services.

This position currently offers a hybridized in-office/work from home schedule. This schedule may change based on operational needs and organizational requirements. The position is headquartered at the Hill Farms State Office Building in Madison, WI. This position will be required to come into the office for scheduled in-person work days, training, meetings and/or operational needs. Employees will be expected to telework from within the State of Wisconsin. Further questions regarding hybrid and remote work may be discussed more at the time of the interview.

The PSC is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

This position is responsible for the development and interpretation of policy; conducting investigations and training regarding consumer protection issues; and resolving complex consumer complaints filed at this agency by the customers of gas, electric, water and telephone utilities. This position also works to ensure excellence and consistency in the work of the Bureau of Consumer Affairs staff, which includes training new staff, reviewing staff work, and handling escalated call-back requests. Work involves the attainment of statewide consumer protection goals for the gas, electric, water and telecommunications utilities. It includes a broad range of regulatory compliance investigations, recommendations, reports, and rulemaking, as well as preparing and presenting oral and written testimony at public hearings and meetings. The work requires a high level of creativity and independent decision making.

This position conducts research, develops alternatives, develops a complete record, and makes recommendations for formal actions including recommending changes in priorities and policy to better accomplish Commission statutory objectives. The work of the position has a direct effect on the development of recommendations for the Commission's rules, policies, and decisions.

To review the full position description, email Ben Harwell at BenjaminK.Harwell@wisconsin.gov

This position is in schedule-range (07-03) with an annual salary of $62,400-$92,206, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

The PSC is an Equal Opportunity Employer. As a state agency, we operate under an Equity and Inclusion Plan that aims to create a welcoming environment for all employees and has the full commitment of the Chairperson. We encourage all of our staff to participate in activities organized by our Equity and Inclusion Advisory Committee.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

The Public Service Commission is a registered participant in the federal work authorization program commonly known as E-Verify to verify employment eligibility of all employees hired on or after June 18, 2015.

The Public Service Commission of Wisconsin is unable to sponsor work visas for new hires. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Minimally qualified applicants will have experience with all of the following:

• Experience communicating complex information and contentious decisions with a variety of stakeholders which may include customers, co-workers, management, or other stakeholders.
• Experience interpreting, analyzing, and applying complex information such as statute, administrative code, or policy.
• Experience creating reports and writing letters, memoranda, or related correspondence, on multiple topics.
• Managing multiple programs or projects, simultaneously.

In addition, well-qualified applicants will have professional experience with at least two of the following:

• Experience presenting information to executives, and/or a board or council for decision making purposes.
• Experience leading a project or initiative with both internal and external stakeholders.
• Experience working in the utility, regulatory and/or consumer protection industries.
• Experience in investigation of fraud and/or violations of policy, statute, or administrative code and documenting the process and outcome(s).

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Ben Harwell at (608)266-8665 or BenjaminK.Harwell@wisconsin.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

The deadline to apply is 11:59 PM on Sunday, March 9th, 2025.