IT Production Support Specialist

Are you an innovative, energetic, and customer-focused individual with mainframe application development experience?

We want you to join our collaborative team of dedicated information technology (IT) professionals as an IT Production Support Specialist (IS Systems Development Services Specialist).

This position is a critical part of our team working to complete Mainframe projects for the Division of Motor Vehicles (DMV) and the Division of State Patrol (DSP)!

This full-time permanent position is headquartered at the Hill Farms State Office Building on the near west side of Madison, Wisconsin and allows the option to work remotely up to 5 days per week. All employees are expected to work within the State of Wisconsin. This position will be required to come into the Madison, WI office for training, meetings and/or operational needs. This topic will be discussed more at the time of the interview. Our building is also conveniently located close to the restaurants, shopping, and entertainment of the Hilldale Mall.

Why work with us in DOT IT? Check out this link for all the benefits of joining our team, or read more below:
WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

What are we looking for?
This position is instrumental in the development of WisDOT DMV Driver Licensing and DMV Vehicle Title and Registration systems.

Duties include:

• Perform advanced technical support and consulting for DMV Level 3 production application support.
• Performing troubleshooting of reported incidents leading to the resolution of break fix and support issues.
• Perform systems analysis and application development services for multiple DMV and DSP IT projects and service requests.
• Review detailed system specifications to ensure consistency with business requirements and company methodologies.
• Develop and maintain Mainframe COBOL/DB2 Batch processes and applications.
• Utilize other Mainframe development tools (e.g., Ca-Gen client/server, CICS).

• An environment where professional development is supported and encouraged.
• A workplace where employee efforts are appreciated and recognized.
• The ability to make a significant impact on the agency which serves the citizens of Wisconsin.
• A culture of innovation and excellence.

This position is in schedule-range (07-33) with an annual salary of $74,880 - $104,000 (or $36 - $50 per hour), plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-Verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Minimally Qualified applicants must detail having experience performing all of the following in order to be considered:

• Significant professional working experience performing advanced systems analysis and development services for complex/significant IT projects
• Professional working experience reviewing detailed system specifications to ensure consistency with company methodologies, standards, and/or policies

In addition to having experience in all of the above, highly qualified candidates will also have experience with one or more of the following:

• Professional working experience performing IT production support
• Professional working experience performing client-server application development specifically with Mainframe tools

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Vicki Kaul at vicki.kaul@dot.wi.gov or 608-261-6302. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

All application materials must be received by 11:59 p.m. CST on February 10th, 2025.