License Permit Program Associate - Limited Term Employment

DSPS is a great place to work! In addition to meaningful and rewarding work, we provide:

• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals and overall well-being

What We Are Looking For: We are looking for a customer service focused individual who wants to be part of a collaborative team that performs licensing support functions for various assigned licensing areas regulated by the Department.

Where We Are Located: After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are still expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

LTE positions assist in the development of your skills and experience and offer growth potential via opportunities to join our team in a permanent role! For more information on DSPS you can visit our website by clicking here.

This position will perform licensing support functions for various assigned licensing areas regulated by the Department. This position will work directly with the public in the application and renewal process and provide regulatory information. Some of these duties include:

• Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
• Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
• Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
• Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
• Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
• Utilizing internal system to answer phone in a friendly, professional, and helpful manner.

This position is in schedule-range (02-11) with an hourly rate of $21.66. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This classification is temporarily approved for a $3.00 per hour add on through the 2023-25 Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours in 26 consecutive pay periods (1 year).

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

Minimally qualified candidates will have experience with both of the following:

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.

In addition to having both of the above, well qualified candidates will have experience with one or more of the following:

• Experience with administrative licensure or permit review activities.
• Experience with application processing (e.g., reviewing, approving, denying, etc.).

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Chanda Kaz at chanda.kaz@dot.wi.gov or 608-267-2837. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

The deadline to apply is 11:59PM CST on April 27th, 2025.