What are the responsibilities and job description for the Technology Services Support Technician position at State of Wisconsin?
Introduction
The School District of Westfield is looking for a talented and motivated full-time Technology Services Support Technician. The School District of Westfield serves approximately 1050 students and comprises a high school/middle school, elementary schools in 3 communities, with students attending from 4 communities. The District is located in beautiful south-central Wisconsin on Interstate 39. Westfield is approximately 40 miles south of Stevens Point and 50 miles north of Madison.
Position Summary
The Technology Service Support Technician plays a crucial role in ensuring the smooth operation of technology services within the school district. This position involves providing technical support to students, faculty, and staff, maintaining hardware and software systems, and assisting in the implementation of various technology initiatives. This position collaborates with staff and administrators throughout the district. Two years of experience working in a school district and experience in Google Administration preferred.
Essential Duties and Responsibilities
- Troubleshoot, diagnose, and solve hardware or software faults; replace parts as required Install and configure computer hardware operating systems and applications
- Prioritize and manage help desk tickets
- Test and evaluate new technology
- Assist on current cybersecurity implementation methods and practices across the District.
- Participate in and plan technology refresh cycles (both infrastructure and end-user devices).
- Support teaching and learning technology with professional development and district initiatives.
- Access software updates, drivers, knowledge bases, and frequently asked question resources on.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals as needed.
- Support the maintenance of accurate inventory of District owned hardware.
- Support the installation and implementation of district/state assessments and interactive software on individual computers.
- Knowledge, Skills and Abilities Knowledge and understanding of operating within a Windows & Google environment.
- Ability to solve technical problems and deal with a variety of situations where standardization exists whenever possible
- Knowledgeable about a wide variety of devices.
- Ability to perform duties with awareness of all district requirements and Board of Education policies
Job Description: https://docs.google.com/document/d/1p7O3fc600SPUtgjkAJhXb-ncEepdUu36Q2wdg-Xswr0/edit?tab=t.0
Salary Information
The District provides a competitive and comprehensive package of benefits to its employees, some benefits are:
- WRS Retirement
- Health, Dental, Vision and Life Insurance
- Paid Time off - Holiday Pay, Sick Leave and Vacation Days
Salary is based on experience.
Job Details
- Hours 8:00 am - 4:00 pm
- Traveling to all buildings in the district is a requirement
- A background check and pre-employment medical appointment (paid for by the district) is required for the selected candidate.
Qualifications
Candidates must have:
- Associate Degree or equivalent experience in a relevant technology area.
- Minimum of four years experience working with technology systems and experience with customer service roles.
- Preference for proven successful leadership experience in a similar role
How To Apply
Email information to chris.jefferson@westfieldpioneers.org
Include a cover letter, resume, transcripts, licenses/certifications and recommendations Please be sure to include cellphone numbers of your references rather than classroom or office numbers so that we may conduct reference checks in a timely manner.
Please contact Chris Jefferson, Technology Director at (608) 296-2141 ext. 1102 if you have any questions regarding this employment opportunity.
The School District of Westfield does not discriminate on the basis of race, color, religion, national origin, ancestry, creed, pregnancy, marital status, parental status, sexual orientation, sex, (including gender status, change of sex or gender identity), or physical, mental, emotional, or learning disability (“Protected Classes”).
Deadline to Apply
The position will remain open until filled.
