UI Fraud Detection Tech

Are you naturally curious, detail-oriented, and passionate about uncovering the truth? If you thrive in investigative work and want to make a real impact in preventing fraudulent wage claims, apply today!

The Department of Workforce Development, division of Unemployment Insurance is looking for an Unemployent Claims Associate I to join our team.

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin.

It is anticipated that this position will work remote a majority of the time with in-office work as business needs arise. This position can be headquarted out of any of the following Wisconsin locations: Appleton, Eau Claire, Madison, or Menomonee Falls. Candidates will be asked to select a headquarter location during the hiring process.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

• Conduct work and wage fraud investigations
• Identify fraudulent wage issues from wage audits, fraud hotline tips, and other detection methods
• Place holds on suspicious claims and contacts employers for missing or corrected information
• Interview claimants regarding potential fraudulent activity
• Issue determinations on work and wage outcomes, including concealment, overpayments, and penalties
• Transfer cases to adjudication centers when necessary

To learn more, please review the position description.

Starting pay is $23.41 per hour, plus an exemplary benefits package:

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (starting at $42/month for single and $104/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.

Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification title for this position is Unemployment Compensation Associate I (schedule 02, range 12). A 12-month probationary period will be required. This position is not represented in a collective bargaining unit and is considered non-exempt under the Fair Labor Standards Act.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.

Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.

Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You need to have the following experience:

• • Using basic office software, such as Microsoft Word, Excel, and Outlook, or similar
  • Financial experience requiring basic financial calculations, attention to detail and accuracy (such as banking, collections, payday lending, professional tax preparation, etc.)
  • Explaining complex information to people from a variety of backgrounds in sometimes challenging situations (e.g., unhappy customers, people who are under stress, etc.)

Any of the following experience would be nice to have:

• • Researching or investigating customer/claimant issues to determine an outcome regulated by complex policies/rules/laws (such as government benefit programs, insurance programs, etc.)
  • Working in Unemployment Insurance programs

Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 17215) to complete your application.

To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.

Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am – 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Deb in Human Resources at DJTJobs@dwd.wisconsin.gov or call 608-266-1024

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Email the HR contact listed in this announcement for information on how to apply under this provision. Current state employees are not eligible for non-competitive appointment.

Application materials must be submitted by 11:59 PM (central time) on Tuesday, March 11, 2025.