What are the responsibilities and job description for the Operations Specialist position at State Savings Bank?
Job Description:
The Operation Specialist is involved in the development, implementation, enhancement and support of the Bank's Deposit Services.
Key Duties and Responsibilities:
- Troubleshooting customer account issues
- Garnishments and Levies
- Processing ACH exceptions, Stop Payments, Return Item Processing, Unposted Item Repair, and Positive Pay exceptions
- Image Centre - Chargebacks, Suspect Items, Deposit Account Corrections, Adjustments, and Research Requests
- General Ledger Balancing – UBB, ACH Fed account, ATM & Card Settlement
- Account Maintenance – Masterfile Changes, Statement Changes, and other Miscellaneous account maintenance
- Remote Deposit Capture Check Review
- Direct Link Risk Review Monitoring
- ACH and Check Fraud Claims
- Debit Card Disputes, Falcon Fraud Monitoring, and Zelle Claims
- IRAs
- FCM Document Imaging Review and Workflows
- Pinnacle Processing – files, letters, and charged-off accounts
- Being well organized and paying close attention to details
- Being flexible and able to multi-task
- Meeting expectations for attendance and punctuality
- Maintaining the highest level of confidentiality with all information
- Ability to work as part of a team
- Other duties as assigned
